Field Auto Claims Specialist: Independent & Impactful

Progressive; San Mateo (CA); On-site; USD 54,000 - 65,000; Full time

Benefits offered by this job

401(k) with company match up to 6%

Medical, dental & vision insurance

Wellness & mental health programs

Health care flexible spending accounts

Life insurance

Paid time off including volunteer time

Parental & family leave

Diversity, inclusive culture

Career development & tuition support

Company car

Gainshare incentive up to 16%

Job summary

Progressive is seeking an auto damage claims adjuster to manage the repair process from start to finish, coordinating with body shops and customers. The role is field-based with a company car and occasional office visits, covering a defined California area including San Mateo and nearby cities.

Candidates should have strong leadership, conflict management, and customer service skills, plus attention to detail.

Qualifications

• 4+ years relevant work experience with 1 year appraisal/estimatics or insurance.
• Associate's degree + 3 years relevant work experience with 1 year appraisal/estimatics or insurance.
• Bachelor's degree + 1 year appraisal/estimatics or insurance.
• Valid driver’s license, auto insurance, and compliance with Progressive’s driving standards.

Responsibilities

• Complete vehicle inspections, write estimates, determine total loss evaluations and set timelines.
• Negotiate repair process with body shops.
• Document claim information and decisions per standards and local laws.
• Evaluate and handle claim payments and resolutions.
• Review and determine validity of supplement requests.

Education

4+ years experience with appraisal/estimatics or insurance

Associate's degree + 3 years relevant experience

Bachelor's degree + 1 year appraisal/estimatics or insurance

Valid driver’s license and auto insurance

Job description

Progressive is seeking an auto damage claims adjuster to manage the repair process from start to finish, coordinating with body shops and customers. The role is field-based with a company car and occasional office visits, covering a defined California area including San Mateo and nearby cities.

Candidates should have strong leadership, conflict management, and customer service skills, plus attention to detail.