Field Applications Specialist – Single-Cell Genomics (West)

BD; Utah; On-site; USD 96,000 - 153,000; Full time

Job summary

BD is seeking a Field Applications Specialist ScM for the West region to support customers in single-cell analysis techniques. You will install instruments, train users, and provide technical support across a multi-state territory while staying current with scM products and workflows.

The role requires 3+ years in single-cell analysis, strong communication, and collaboration skills, plus the ability to travel up to 60%. A BA/BS in life sciences is required, with MS/PhD preferred.

Qualifications

• Minimum BA/BS in life sciences discipline required.
• Minimum 3 years’ experience in hands-on single cell analysis science and laboratory techniques with a focus on genomics, proteomics, and next gen sequencing.
• Minimum 2 years’ experience providing internal laboratory or field scientific customer support in single cell analysis techniques.
• Adept with scM instrumentation and assay troubleshooting and in the development of assay/workflow designs.
• Must have strong understanding of all laboratory workflows in a variety of lab settings and scientific disciplines.
• Knowledge or willingness to learn field scientific support and customer-facing techniques.
• Strong written and verbal communication and presentation skills.
• Effective interpersonal skills.
• Effective project management and goal setting skills.
• Effective analytical/problem-solving skills.
• Passion for customer centricity, including Voice of Customer.
• Willingness to collaborate with sales and marketing to strategically drive BDB business.

Responsibilities

• Works with scM Business Director, Field Applications Manager, Sales Specialists, Field Applications Specialists along with other key stakeholders to meet U.S. region goals.
• Works with scM Field Applications Manager to execute support strategy and initiatives, including instrument installation, applications training, technical support, pre-sales and post-sales activities in assigned region.
• Stays current with single cell analysis techniques and industry best practices.
• Stays current with BDB scM products and new product releases.
• Maintains communication with customers and associates to ensure high level of satisfaction and ensure feedback is applied to continuously improve support programs.
• Participates in VOC, R&D beta testing, and technical input to help develop/improve products that exceed customer expectations.
• Performs other related duties and assignments as required.
• May travel up to 60% of the time.
• Must possess and maintain a valid state-issued driver's license with 3 years of consecutive driving history and meet BD's auto safety standards.

Skills

Communication

Project management

Analytical thinking

Interpersonal skills

Problem-solving

Customer focus

Education

BA/BS in life sciences

Tools

scM instrumentation

Assay/workflow design

Job description

BD is seeking a Field Applications Specialist ScM for the West region to support customers in single-cell analysis techniques. You will install instruments, train users, and provide technical support across a multi-state territory while staying current with scM products and workflows.

The role requires 3+ years in single-cell analysis, strong communication, and collaboration skills, plus the ability to travel up to 60%. A BA/BS in life sciences is required, with MS/PhD preferred.