Field Applications Specialist - Lab Automation & Training

Socket.dev; Philadelphia (Philadelphia County); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid vacation

Paid sick time

Disability insurance

401k

Tuition reimbursement

Job summary

Hamilton Company in the United States seeks a Field Applications Specialist to provide application, training, and technical support for Hamilton products. You will serve as a technical liaison between customers and the Sales team, operating within a designated territory and delivering onsite and remote support.

Responsibilities include developing application protocols, troubleshooting, optimizing liquid handling performance, and training customers on software and hardware while documenting work

Qualifications

• Bachelor’s degree in sciences or engineering from an accredited institution.
• Minimum 1 year hands-on experience with laboratory automation or scientific applications.
• Programming or operating automated laboratory equipment is preferred.

Responsibilities

• Develop application-specific protocols for Hamilton products.
• Perform troubleshooting of application protocols and instrumentation.
• Optimize liquid handling performance of instrumentation.
• Provide basic and advanced software and hardware training.
• Maintain support for existing customers with additional protocols and training.
• Document application support work and customer visits in the company database.
• Work independently and maintain professional relationships with customers and co-workers.
• Other duties as assigned.

Skills

Travel flexibility

Customer relationship skills

Presentation skills

Communication skills

Autonomy

Education

Bachelor's degree in sciences/engineering

1 year hands-on experience with laboratory automation

Programming or automated lab equipment experience

Tools

Laboratory software

Automated equipment programming

Computer systems familiarity

Job description

Hamilton Company in the United States seeks a Field Applications Specialist to provide application, training, and technical support for Hamilton products. You will serve as a technical liaison between customers and the Sales team, operating within a designated territory and delivering onsite and remote support.

Responsibilities include developing application protocols, troubleshooting, optimizing liquid handling performance, and training customers on software and hardware while documenting work