Field Applications Specialist

Hamilton Company; Northern (KY); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid vacation

401k

Tuition reimbursement

Job summary

Hamilton Company is a global leader in the design and manufacture of precision fluid measuring and automated liquid handling systems. The Field Applications Specialist will deliver application support, training, and technical assistance to customers, acting as a bridge between customers and the Hamilton Sales team to ensure satisfaction.

The role requires travel within the territory to provide onsite and remote support, develop protocols, troubleshoot instrumentation, and maintain documentation

Qualifications

• Bachelor's degree in science or engineering or related field.
• Experience in laboratory automation or scientific applications preferred.
• Strong communication and presentation skills.

Responsibilities

• Provide application, training, and technical support to customers for Hamilton products.
• Act as liaison between customers and Hamilton Sales team to meet customer needs.
• Travel within designated territory to provide onsite and remote support.
• Develop application-specific protocols and troubleshoot instrumentation.
• Document support work and customer visits in company systems.

Skills

Travel flexibility

Communication skills

Independent worker

Customer relationship skills

Presentation skills

Education

Bachelor's degree in science or engineering

Tools

Automation software

PC hardware

Job description

Company Overview

Hamilton Company is a worldwide leader in the design and manufacture of manual, semi-automated and robotic products for precision fluid measuring. We specialize in the development, manufacturing and customization of precision measurement devices, automated liquid handling stations, and sample management systems. For more than 60 years, Hamilton has been satisfying customer needs by combining quality materials with skilled workmanship, ensuring the highest level of performance of every precision fluid measuring device we manufacture.

Responsibilities

The Field Applications Specialist (FAS) will provide application, training, and technical support to customers for Hamilton products. They will act as a technical liaison between customers and Hamilton Sales team to meet and maintain customer needs. They will operate within a designated territory and provide onsite and remote customer support.

Responsibilities include, but are not limited to:

• Develop application-specific protocols on Hamilton products by interpreting procedures provided by the customer or Hamilton Sales team.
• Perform troubleshooting of application protocols and instrumentation.
• Optimize liquid handling performance of instrumentation.
• Provide basic and advanced software and hardware training.
• Maintain support for existing customers by providing additional application protocols, training, etc.
• Understand customer expectations and schedule work accordingly.
• Document application support work and customer visits within a company database or other required format.
• Work independently and make intelligent decisions based on experience and knowledge.
• Maintain professional relationships with customers and co-workers.
• Other dutiesas assigned.

Qualifications

• Flexibility to travel within the designated territory.
• Must have good planning and customer relationship skills.
• Proficient in delivering effective presentations and possessing excellent communication skills.
• Demonstrated competence in computer hardware and software is required.
• Self-sufficiency and reliability with the capability to work autonomously and with minimal supervision.
• Familiarity with software relevant to Hamilton products is necessary.

Education/Experience

• A bachelor’s degree, preferably in the sciences or engineering, from an accredited not-for-profit institution.
• Minimum one (1) year of hands-on experience utilizing laboratory automation or scientific applications.
• Proficiency in programming or operating automated laboratory equipment is preferred
• Experience with programming languages and a strong understanding of computer systems is preferred.
• Diverse portfolio of exciting and innovative design projects.
• Tremendous opportunities for professional growth.

About Hamilton

• Commitment to sustainable design.
• Competitive compensation.
• Excellent benefit package includes medical, dental, vision insurance, paid vacation time, paid sick time, disability insurance, 401k, tuition reimbursement and more.
• Solid stable company.
• Must pass drug and background screens.
• May be required to wear Personal Protective Equipment (provided by employer).

EEO - It is the policy of this organization to provide equal employment opportunities to all qualified applicants without regard to race, creed, color, national origin, sex, age 40 and over, disability, marital status, sexual orientation, gender identity, genetic information, citizenship status, religious preference, or veteran status in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations.