Field Service Engineer - Hamilton STARs

lab automation; United States; On-site; USD 60,000 - 80,000; Full time

Job summary

lab automation is looking for a Field Service Engineer (FSE) to support advanced automated liquid handling systems in the United States. This role involves installing, maintaining, and repairing Hamilton Robotics platforms while ensuring compliance and providing top-notch technical support.

The ideal candidate will have at least 2 years of field service experience in biotech or pharma environments, with specific expertise in Hamilton systems. Travel of up to 75% is required as part of this dynamic position.

Qualifications

• 2+ years of field service experience in biotech, pharma, or clinical diagnostics.
• Proven, hands-on experience servicing Hamilton Robotics systems (STAR, NIMBUS, or VANTAGE).
• Strong electro-mechanical, pneumatic, and PC troubleshooting capabilities.

Responsibilities

• Install, calibrate, troubleshoot, and repair Hamilton liquid handling hardware.
• Perform routine PMs and system validation according to compliance standards.
• Provide on-site technical training and high-quality service to lab personnel.

Skills

Field service experience

Technical troubleshooting

Electro-mechanical skills

Job description

Location: USA

Position Type: Full-Time

Job Summary

We are seeking a Field Service Engineer (FSE) to install, maintain, and repair complex automated liquid handling systems. This role focuses primarily on providing expert technical support for Hamilton Robotics platforms at customer laboratories.

Key Responsibilities

Service & Repair: Install, calibrate, troubleshoot, and repair Hamilton liquid handling hardware and fluidics components.

Preventative Maintenance: Perform routine PMs and system validation according to compliance standards.

Software Support: Navigate and configure Hamilton software (e.g., VENUS) to resolve hardware communication and execution errors.

Customer Support: Provide on-site technical training and high-quality service to lab personnel.

Qualifications

Experience: 2+ years of field service experience in biotech, pharma, or clinical diagnostics.

Hamilton Expertise: Proven, hands-on experience servicing Hamilton Robotics systems (STAR, NIMBUS, or VANTAGE).

Technical Skills: Strong electro-mechanical, pneumatic, and PC troubleshooting capabilities.

Travel: Ability to travel up to 75% within the assigned territory. Must have a valid driver’s license.