Field Service Technician - Hamilton STARs

lab automation; United States; On-site; USD 40,000 - 60,000; Full time

Job summary

lab automation is looking for an entry-to-junior level Field Service Technician (FST) to support automated liquid handling product lines. This role offers extensive training to maintain and troubleshoot Hamilton Robotics systems at customer labs.

The ideal candidate will assist with preventative maintenance, technical support, and documentation of service activities. Requirements include an Associate’s degree in a relevant field and a strong mechanical aptitude. Travel up to 75% is expected for this role.

Qualifications

• 0-2 years of experience preferred, technical training or equivalent military training.
• Basic hands-on familiarity with Hamilton Robotics systems is beneficial.
• Strong mechanical aptitude and basic tool knowledge required.

Responsibilities

• Perform routine maintenance, system cleanings, and calibrations on Hamilton liquid handlers.
• Assist with complex installations, upgrades, and repairs.
• Diagnose hardware errors and connectivity issues.
• Log service calls and maintenance records accurately.

Skills

Mechanical aptitude

Knowledge of multi-meters

Comfortable working around PCs

Education

Associate’s degree in electronics, biomedical engineering, or robotics

Job description

Field Service Technician (FST) – Lab Automation (Junior Level)

Location: USA

Position Type: Full-Time

Job Summary

We are seeking an entry-to-junior level Field Service Technician (FST) to support our automated liquid handling product lines. In this role, you will receive extensive training to perform routine maintenance, basic troubleshooting, and hardware support on Hamilton Robotics systems (such as the STAR and NIMBUS lines) at customer laboratories.

Key Responsibilities

Preventative Maintenance: Perform routine PMs, system cleanings, and basic calibrations on Hamilton liquid handlers.

Technical Support: Assist senior engineers with complex instrument installations, upgrades, and electro-mechanical repairs.

Basic Troubleshooting: Diagnose simple hardware errors, fluidic line blocks, and connectivity issues.

Documentation: Log service calls, parts usage, and maintenance records accurately in our CRM.

Qualifications

Education/Experience: 0–2 years of experience. An Associate’s degree in electronics, biomedical engineering, robotics, or equivalent technical trade school/military training is highly preferred.

Hamilton Familiarity: Basic hands-on familiarity or previous operator experience with Hamilton Robotics systems is a strong asset (on-the-job technical training will be provided).

Skills: Strong mechanical aptitude, basic knowledge of multi-meters/hand tools, and comfortable working around PCs.

Travel: Ability to travel up to 75% within the local region. Must have a valid driver’s license.