Field Applications Specialist - Industrial Tooling

Elliott Tool Technologies; Dayton (OH); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k) plan

Life insurance

PTO and paid holidays

Parental leave

Tuition reimbursement

Job summary

Elliott Tool Technologies is seeking a hands-on Technical Applications Specialist to be the go-to expert for our tube tool product line. You will install, commission, and validate equipment in the field, train customers and internal teams, and lead issue resolution with a focus on continuous improvement.

The role involves remote/onsite collaboration with Engineering, Marketing, and Sales, and requires travel up to 35% including occasional international trips.

Qualifications

• Education: Associate degree, technical certification, skilled trades training, military technical training, or equivalent hands-on experience preferred.
• Certifications: Relevant mechanical, manufacturing, machining, maintenance, or technical certifications are a plus.
• Experience: Hands-on experience with industrial tooling or equipment in applications engineering, field service, commissioning, machining, maintenance, or technical customer support.
• Industry Knowledge: Experience with tube expanding, heat exchangers, boilers, condensers, CNC machining, or related industrial equipment is highly preferred.
• Technical Expertise: Strong mechanical aptitude with the ability to diagnose issues, understand equipment applications, and recommend practical solutions.
• Training Ability: Demonstrated success teaching customers, technicians, or coworkers how to operate and apply technical products.
• Communication Skills: Ability to explain technical concepts clearly, build credibility with customers, and collaborate across departments.
• Results Orientation: Self-motivated, accountable, and driven to achieve goals while continuously learning and improving.
• Location Requirement: Must be located within a reasonable commuting distance of Dayton, Ohio.
• Travel Requirement: Ability to travel approximately 30-35%, including occasional international travel, based on customer needs and project schedules.

Responsibilities

• Solve Customer Challenges: Provide advanced product, application, and technical support by phone, Teams, email, and onsite visits to help customers improve performance and resolve operational issues.
• Commission Equipment in the Field: Travel to customer locations to install, commission, and validate equipment performance while ensuring successful startup and adoption.
• Deliver Hands-On Training: Teach customers and employees how to safely and effectively operate, maintain, and troubleshoot tube tooling equipment.
• Own Voice of the Customer Cases: Lead customer issue resolution efforts, identify root causes, and partner with internal teams to drive continuous improvement.
• Serve as the Tube Tool Expert: Act as the Tier II technical resource for product applications, equipment selection, and best practices across the organization.
• Support Product Development: Collaborate with Engineering, Marketing, and Sales to evaluate new products, gather field feedback, and improve customer outcomes.
• Manage Customer Trial Programs: Coordinate beta sites, support product evaluations, and document results to accelerate successful product launches.
• Enable Sales Success: Partner with the sales team to recommend solutions, support customer demonstrations, and provide application expertise throughout the sales process.

Skills

Industrial tooling experience

Mechanical aptitude

Training others

Communication skills

Travel readiness

Tube tooling knowledge

Education

Associate degree or technical certification

Certifications in mechanical/manufacturing fields

Job description

Elliott Tool Technologies is seeking a hands-on Technical Applications Specialist to be the go-to expert for our tube tool product line. You will install, commission, and validate equipment in the field, train customers and internal teams, and lead issue resolution with a focus on continuous improvement.

The role involves remote/onsite collaboration with Engineering, Marketing, and Sales, and requires travel up to 35% including occasional international trips.