Field Applications Specialist: Work Trucks & Customer Training

Miller Electric Mfg. LLC; Appleton (WI); In loco; USD 75.000 - 110.000; Tempo pieno

Descrizione del lavoro

ITW is seeking a Work Truck Applications Specialist to serve as the technical bridge between Sales, Service, Engineering, and customers. You will provide hands-on troubleshooting, installation support, product expertise, and customer training to drive partner readiness and customer success.

Approximately 70% of the role is field support and customer engagement, with the remaining 30% focused on partner capability development, market feedback, and continuous improvement.

Competenze

• Bachelor's degree in Engineering, Business, or related field.
• 3+ years of experience in technical support, field service, applications engineering, or a related role.
• Strong electrical, mechanical, and system troubleshooting skills.
• Excellent communication, presentation, and training skills.
• Ability to work independently while managing multiple priorities.
• Willingness and ability to travel up to 50%.

Mansioni

• Provide hands-on technical support for Work Truck products and integrated systems.
• Troubleshoot electrical, mechanical, installation, and application-related issues.
• Support product installations, commissioning activities, fleet deployments, and application validation efforts.
• Partner with Service teams to resolve complex customer issues and minimize downtime.
• Serve as the primary field escalation resource for complex application, installation, and product performance issues.
• Capture and communicate recurring field issues, installation challenges, and customer requirements to Engineering, Product Management, and Service leadership.

Conoscenze

Electrical troubleshooting

Mechanical troubleshooting

System troubleshooting

Communication skills

Training skills

Independent work

Travel readiness

Formazione

Bachelor's degree in Engineering, Business, or related field

Descrizione del lavoro

ITW is seeking a Work Truck Applications Specialist to serve as the technical bridge between Sales, Service, Engineering, and customers. You will provide hands-on troubleshooting, installation support, product expertise, and customer training to drive partner readiness and customer success.

Approximately 70% of the role is field support and customer engagement, with the remaining 30% focused on partner capability development, market feedback, and continuous improvement.