Field Applications Specialist I — Diagnostics Training & Support

biofiredx; United States; On-site; USD 72,000 - 108,000; Full time

Benefits offered by this job

Medical/Dental/Vision plans

Life Insurance

Disability Insurance

Retirement Plan with company match

Adoption Assistance

Wellness Programs

Commuter Benefits

Parental leaves

Job summary

bioMérieux is seeking a field-based Training, Implementation and Application Specialist to deliver technical training, implementation support, troubleshooting, and consultative services for diagnostic solutions. You will support customer adoption and utilization, collaborate with internal and external stakeholders, and build strong relationships through education, problem resolution, and proactive service.

The role requires visiting customer sites and working remotely as needed, traveling within

Qualifications

• Bachelor degree in Medical Technology, Clinical Laboratory Science, Life Sciences, or related scientific field.
• 2+ years of experience in clinical laboratory, diagnostic, or healthcare industries.

Responsibilities

• Deliver customer training, implementation support, and application consultation for diagnostic product lines.
• Provide technical troubleshooting and issue resolution for routine to moderately complex customer inquiries, escalating complex issues as appropriate.
• Support instrument installations, validations, go-live activities, and workflow optimization efforts at customer sites and remotely.
• Develop and maintain productive customer relationships through responsive support and effective communication.
• Accurately document customer interactions, activities, and resolutions within designated CRM and quality systems.
• Collaborate with Sales, Service, Technical Support, and other internal stakeholders to address customer needs and ensure timely resolution of issues.
• Manage assigned territory activities, schedules, and travel within established operating guidelines and budget expectations.
• Support customer retention, utilization, and revenue growth initiatives through effective application support and customer education.
• Meet established performance metrics related to customer satisfaction, responsiveness, utilization, and operational effectiveness.
• Perform all work in compliance with company quality procedures and standards.
• Perform other duties as assigned.

Skills

Critical thinking

Adaptability

Time management

Communication

Problem-solving

Digital literacy

Multitasking

Relationship management

Education

Bachelor degree in Medical Technology, Clinical Laboratory Science, Life Sciences, or related scientific field

Tools

LIS experience

Connectivity/Networking experience

bioMérieux product experience

MS Office

Job description

bioMérieux is seeking a field-based Training, Implementation and Application Specialist to deliver technical training, implementation support, troubleshooting, and consultative services for diagnostic solutions. You will support customer adoption and utilization, collaborate with internal and external stakeholders, and build strong relationships through education, problem resolution, and proactive service.

The role requires visiting customer sites and working remotely as needed, traveling within