Field Applications Scientist: Training & Customer Support

ONI; United States; A distancia; USD 90.000 - 130.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive compensation

28 days annual leave plus holidays and

Wellbeing days

Private health and dental coverage

Inclusive culture

Mental health support

People's Pension

Descripción de la vacante

ONI is seeking an experienced Applications Specialist to provide post-install training and scientific support for our Nanoimager customers. You will troubleshoot workflows, assist with sample acquisition, and collaborate with Service and Product teams to maximize system value.

The role emphasizes advancing customer adoption, delivering advanced workflow training, and supporting renewals and expansions while working across Sales, Service and Applications.

Formación

• Advanced scientific training required (PhD or equivalent).
• Strong microscopy/imaging background and familiarity with related applications.

Responsabilidades

• Provide post-install applications training and ongoing scientific support.
• Troubleshoot workflow, sample, acquisition, and application issues with Service and Product teams.
• Drive customer adoption, utilization, and successful use of ONI workflows.
• Conduct advanced workflow training and onboarding for customers.
• Identify at-risk customers and coordinate actions with leadership.
• Contribute to renewals by demonstrating value.
• Identify expansion opportunities and escalate to Sales.

Conocimientos

Microscopy expertise

Scientific communication

Customer training experience

Workflow translation

Collaboration across departments

Travel readiness

Educación

PhD or equivalent

Descripción del empleo

ONI is seeking an experienced Applications Specialist to provide post-install training and scientific support for our Nanoimager customers. You will troubleshoot workflows, assist with sample acquisition, and collaborate with Service and Product teams to maximize system value.

The role emphasizes advancing customer adoption, delivering advanced workflow training, and supporting renewals and expansions while working across Sales, Service and Applications.