Field Applications Scientist — Biotech Tools Specialist

Unchained Labs; Oregon; Hybrid; USD 110,000 - 135,000; Full time

Job summary

Unchained Labs is hiring a Field Applications Scientist for the Northeast/Mid-Atlantic who will support analytics, conduct technical presentations, and demonstrate instruments across the East US. The role requires keeping up-to-date product knowledge and assisting with marketing localization.

Travel up to 70% and heavy customer interaction are expected. The position emphasizes troubleshooting, installation, and training of customers, new hires, and distributors, with a focus on protein stability

Qualifications

• MS degree in Biochemistry, Biophysical sciences or related field; PhD preferred.
• 5+ years in customer support, FAS, or related biotech roles.
• Experience with protein stability applications, formulations screening, biologics.

Responsibilities

• Support the Unchained Labs Analytics
• Conduct pre-sales technical presentations and seminars
• Plan and execute demonstrations of Unchained Labs analytical instruments
• Maintain expert-level knowledge of the product line
• Proactively provide post-sales account development support
• Install, QC instruments, and train new customers, new hires and distributors
• Provide front-line technical support and collaborate with escalation teams
• Keep CRM up to date with customer notes and issues
• Maintain positive customer relations
• Assist with localization of marketing activities and materials
• Willingness to work with team across the U.S. or other regions
• Assist with maintenance of the Boston lab

Skills

Protein stability applications

Assay design

Training

Customer support

Travel readiness

Education

MS in Biochemistry/Biophysical sciences

PhD preferred

Tools

Fluorescence

UV-Vis

DSC

DLS

SLS

ITC

DSF

Job description

Unchained Labs is hiring a Field Applications Scientist for the Northeast/Mid-Atlantic who will support analytics, conduct technical presentations, and demonstrate instruments across the East US. The role requires keeping up-to-date product knowledge and assisting with marketing localization.

Travel up to 70% and heavy customer interaction are expected. The position emphasizes troubleshooting, installation, and training of customers, new hires, and distributors, with a focus on protein stability