Field Application Scientist, Northeast/Mid-Atlantic

Unchained Labs; Oregon; Hybrid; USD 110,000 - 135,000; Full time

Job summary

Unchained Labs is hiring a Field Applications Scientist for the Northeast/Mid-Atlantic who will support analytics, conduct technical presentations, and demonstrate instruments across the East US. The role requires keeping up-to-date product knowledge and assisting with marketing localization.

Travel up to 70% and heavy customer interaction are expected. The position emphasizes troubleshooting, installation, and training of customers, new hires, and distributors, with a focus on protein stability

Qualifications

• MS degree in Biochemistry, Biophysical sciences or related field; PhD preferred.
• 5+ years in customer support, FAS, or related biotech roles.
• Experience with protein stability applications, formulations screening, biologics.

Responsibilities

• Support the Unchained Labs Analytics
• Conduct pre-sales technical presentations and seminars
• Plan and execute demonstrations of Unchained Labs analytical instruments
• Maintain expert-level knowledge of the product line
• Proactively provide post-sales account development support
• Install, QC instruments, and train new customers, new hires and distributors
• Provide front-line technical support and collaborate with escalation teams
• Keep CRM up to date with customer notes and issues
• Maintain positive customer relations
• Assist with localization of marketing activities and materials
• Willingness to work with team across the U.S. or other regions
• Assist with maintenance of the Boston lab

Skills

Protein stability applications

Assay design

Training

Customer support

Travel readiness

Education

MS in Biochemistry/Biophysical sciences

PhD preferred

Tools

Fluorescence

UV-Vis

DSC

DLS

SLS

ITC

DSF

Job description

Job Description: Field Applications Scientist, Northeast/Mid-AtlanticThe Top LineHere's the deal. We're all about helping researchers break free from tools that just don't cut it. Unleashing problem-tackling products that make a huge difference in the real science they do every day. That's our mantra, our promise and we own it. Our tribe is different. We thrive on moving fast, taking risks and persevering through failure. We embrace the unknown and we are happy to make mistakes. We are there for each other and we crave diversity because we know that building a truly diverse tribe will make us better at everything.The JobWe are building the next cool life sciences tools company, and we are looking for the next generation of high-octane sales rock stars. We want people who are willing to roll up their sleeves, sweat, think outside the box and create something special with us.Responsibilities

• Support the Unchained Labs Analytics
• Conduct pre-sales technical presentations and seminars
• Plan and execute demonstrations of Unchained Labs analytical instruments
• Maintain an expert-level knowledge of the Unchained Labs product line
• Proactively provide post-sales account development support
• Install, QC instruments, and train new customers, new hires and distributors
• Provide front-line technical support and work with internal escalation teams as needed
• Keep CRM system up to date with customer notes and issues
• Maintain positive customer relations
• Help Marketing department with localization of marketing activities and materials
• Willingness to work with and support the team located across the U.S. or other regions.
• Assist with maintenance of the Boston lab

Qualifications

• MS degree in Biochemistry, Biophysical sciences or a related scientific field, PhD preferred
• 5+ years in customer support, FAS, or related biotech industry roles preferred
• Experience working with protein stability applications, formulations screening, biologics.
• Experience working with viral vectors and/or lipid nanoparticles is a plus.
• Working Knowledge of laboratory techniques and fundamentals of biophysical techniques (ex. Fluorescence, UV-Vis, DSC, DLS, SLS, ITC, DSF, etc.)
• Demonstrated experience designing biological assays and solving complex scientific problems
• Experience teaching or training
• Able to lift 40 pounds
• Ability to travel up to 70% overnight when required through, but not limited to Northeast, Mid-Atlantic, Mid-west territories and East Canada.
• Location- East US

Compensation:The US base salary range for this full-time position is $110,000 - $135,000. This salary range is an estimate, and the actual base salary may vary based on the Company's compensation practices. This role is also eligible for our commission program, and comprehensive health and retirement benefit programs.US Jobs must have pay transparency on all JD'sUS pay range$110,000—$135,000 USD