Field Applications Engineer - Machine Safety & Interlocks

Halma; Kentucky; On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Health insurance

401k matching

Paid parental leave

Life insurance

Dental & Vision

Employee assistance program

Paid time off

Job summary

Fortress Safety in Erlanger/Cincinnati, Kentucky, is seeking an Applications Engineer for machine-safety and interlocks. This hands-on role supports engineered safety products across pre- and post-sales, not IT systems, and involves traveling to customer sites to solve real machinery challenges.

You will collaborate with Sales, Design and Engineering to specify safety solutions, provide technical support by phone, email and on-site, and help drive product adoption through webinars and training.

Qualifications

• 1–3 years in an application, field-service, technical-support or engineering role within an industrial / machinery / automation setting.
• Familiarity with industrial safety systems, PLCs, HMIs and automation technologies.
• Machinery electrical knowledge or experience.
• Strong troubleshooting and problem-solving ability with physical, engineered products.
• Confident written and verbal communication with customers.
• Ability to collaborate across Design, Quality, Sales and Engineering.
• Degree in Engineering or a relevant technical discipline — equivalent experience or qualifications also considered.

Responsibilities

• Provide expert application and troubleshooting support for machine-safety interlocking products, by phone, email and on-site.
• Manage daily customer enquiries via the technical-support inbox and phone line, meeting agreed KPIs.
• Diagnose complex product and application issues to identify root causes and effective fixes.
• Partner with the Sales team to help customers specify and integrate safety solutions using automation-system knowledge.
• Travel to customer sites to troubleshoot and resolve issues in the field.
• Support webinars, trade shows and training sessions to drive product adoption.
• Capture customer feedback and feed real-world insight into product development.
• Build technical depth in emerging technologies including IO-Link Safety and electrical devices such as Remlive.

Skills

Industrial safety systems

PLCs

HMIs

Automation technologies

Troubleshooting

Written and verbal communication

Collaboration across departments

Education

Engineering degree or equivalent

Tools

IO-Link Safety

Remlive

Job description

Fortress Safety in Erlanger/Cincinnati, Kentucky, is seeking an Applications Engineer for machine-safety and interlocks. This hands-on role supports engineered safety products across pre- and post-sales, not IT systems, and involves traveling to customer sites to solve real machinery challenges.

You will collaborate with Sales, Design and Engineering to specify safety solutions, provide technical support by phone, email and on-site, and help drive product adoption through webinars and training.