Application Engineer

Halma; Kentucky; On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Health insurance

401k matching

Paid parental leave

Life insurance

Dental & Vision

Employee assistance program

Paid time off

Job summary

Fortress Safety in Erlanger/Cincinnati, Kentucky, is seeking an Applications Engineer for machine-safety and interlocks. This hands-on role supports engineered safety products across pre- and post-sales, not IT systems, and involves traveling to customer sites to solve real machinery challenges.

You will collaborate with Sales, Design and Engineering to specify safety solutions, provide technical support by phone, email and on-site, and help drive product adoption through webinars and training.

Qualifications

• 1–3 years in an application, field-service, technical-support or engineering role within an industrial / machinery / automation setting.
• Familiarity with industrial safety systems, PLCs, HMIs and automation technologies.
• Machinery electrical knowledge or experience.
• Strong troubleshooting and problem-solving ability with physical, engineered products.
• Confident written and verbal communication with customers.
• Ability to collaborate across Design, Quality, Sales and Engineering.
• Degree in Engineering or a relevant technical discipline — equivalent experience or qualifications also considered.

Responsibilities

• Provide expert application and troubleshooting support for machine-safety interlocking products, by phone, email and on-site.
• Manage daily customer enquiries via the technical-support inbox and phone line, meeting agreed KPIs.
• Diagnose complex product and application issues to identify root causes and effective fixes.
• Partner with the Sales team to help customers specify and integrate safety solutions using automation-system knowledge.
• Travel to customer sites to troubleshoot and resolve issues in the field.
• Support webinars, trade shows and training sessions to drive product adoption.
• Capture customer feedback and feed real-world insight into product development.
• Build technical depth in emerging technologies including IO-Link Safety and electrical devices such as Remlive.

Skills

Industrial safety systems

PLCs

HMIs

Automation technologies

Troubleshooting

Written and verbal communication

Collaboration across departments

Education

Engineering degree or equivalent

Tools

IO-Link Safety

Remlive

Job description

Application Engineer – Machine Safety & Interlocks

Location: Erlanger / Cincinnati Kentucky (on-site, commutable)

Job Type: Permanent, full-time

Salary: $60,000–$75,000 + benefits

About the opportunity

Fortress Safety is looking for a hands-on Application & Technical Support Engineer to support our engineered machine-safety and interlocking products across pre- and post-sales. This is a physical-product engineering role, not IT / SaaS — you'll solve real machinery challenges for customers, not troubleshoot IT systems. It's an excellent step for an engineer looking to grow toward Sales, Product Management or technical leadership.

What you'll be doing

• Provide expert application and troubleshooting support for our machine-safety interlocking products, by phone, email and on-site.

• Manage daily customer enquiries via the technical-support inbox and phone line, meeting agreed KPIs.

• Diagnose complex product and application issues to identify root causes and effective fixes.

• Partner with the Sales team to help customers specify and integrate safety solutions using automation-system knowledge.

• Travel to customer sites to troubleshoot and resolve issues in the field.

• Support webinars, trade shows and training sessions to drive product adoption.

• Capture customer feedback and feed real-world insight into product development.

• Build technical depth in emerging technologies including IO-Link Safety and electrical devices such as Remlive.

What you'll bring

• 1–3 years in an application, field-service, technical-support or engineering role within an industrial / machinery / automation setting.

• Familiarity with industrial safety systems, PLCs, HMIs and automation technologies (hands‑on experience a plus).

• Machinery electrical knowledge or experience (beneficial).

• Strong troubleshooting and problem‑solving ability with physical, engineered products.

• Confident written and verbal communication with customers.

• Ability to collaborate across Design, Quality, Sales and Engineering.

• Degree in Engineering or a relevant technical discipline — equivalent experience or qualifications also considered.

What we offer

• 24 days holiday + 9 office-closure days

• 401k matching & profit‑sharing potential

• 14 weeks fully paid parental leave

• Voluntary life, disability, accident and illness cover

• Group medical, dental & vision (family/partner options)

• WPO Employee Assistance Program

• Long-service recognition

• A clear development pathway into Sales, Product Management or technical leadership

Inclusion & accommodations

At Fortress, we don't just accept difference — we celebrate it, and we're committed to an inclusive environment for all colleagues. If you need any accommodations during the recruitment process, please let us know.

#LI-SF4 #Fortress