Field Application Engineer — Machinery Safety & Interlocks

Halma p.l.c; Erlanger, Northern (KY, KY); Hybrid; USD 70,000 - 95,000; Full time

Benefits offered by this job

Paid parental leave

401k matching

Life insurance

Employee assistance program

Career development

Job summary

Fortress Safety, part of Halma Group, is seeking an Application & Technical Support Engineer to help customers with engineered machine-safety interlocks. This hands-on role focuses on real machinery challenges across pre- and post-sales, not IT systems, offering a path toward leadership or product management.

You will troubleshoot on-site, by phone or email, and collaborate with Sales to specify safety solutions. A technical engineering background is essential.

Qualifications

• 1–3 years in applications, field-service, technical-support or engineering in industrial/machinery/automation.
• Familiarity with industrial safety systems, PLCs, HMIs and automation technologies.
• Machinery electrical knowledge is beneficial.
• Strong troubleshooting and problem-solving with physical products.
• Excellent written and verbal communication with customers.
• Ability to collaborate across Design, Quality, Sales and Engineering.
• Engineering degree or relevant technical discipline; equivalent experience considered.

Responsibilities

• Provide expert application and troubleshooting support for machine-safety interlocks by phone, email and on-site.
• Manage daily customer enquiries via the technical-support inbox and phone line, meeting KPIs.
• Diagnose complex product and application issues to identify root causes and fixes.
• Partner with Sales to help customers specify and integrate safety solutions.
• Travel to customer sites to troubleshoot and resolve field issues.
• Support webinars, trade shows and training sessions to drive product adoption.
• Capture customer feedback and feed real-world insight into product development.
• Build technical depth in IO-Link Safety and related electrical devices.

Skills

Industrial safety

PLCs

HMIs

Automation tech

Troubleshooting

Communication

Collaboration

Engineering degree

Education

Engineering degree

Tools

IO-Link Safety

Job description

Fortress Safety, part of Halma Group, is seeking an Application & Technical Support Engineer to help customers with engineered machine-safety interlocks. This hands-on role focuses on real machinery challenges across pre- and post-sales, not IT systems, offering a path toward leadership or product management.

You will troubleshoot on-site, by phone or email, and collaborate with Sales to specify safety solutions. A technical engineering background is essential.