Field AI Solutions Architect for Mission-Critical Ops

ISHE; Miami (FL); Hybrid; USD 120,000 - 190,000; Full time

Benefits offered by this job

401(k) match

Paid time off

Parental leave

Medical, dental, and vision plans

Wellness programs

Learning and development programs

Snacks in our offices

Job summary

Axon is seeking a senior specialist to own customer outcomes within strategic agency accounts. You will design, build, and ship capabilities on site, using Axon's platform stack to deliver end-to-end deployment, adoption, and optimization.

You will lead cross-functional collaboration with Product, Engineering, Support, and Services to ensure successful implementations and measurable mission outcomes. You will maintain an on-site presence, drive field intelligence, and build trusted relationships

Qualifications

• Experience in customer-facing technical roles, program management, or operational transformation in complex deployment environments.
• Former law enforcement or military experience is a plus but not required.
• Proven builder of automated tooling, workflows, or AI-enabled integrations in customer environments.

Responsibilities

• Own the full lifecycle of customer outcomes within a strategic account, onsite.
• Design, build, and ship capabilities using Axon platform components in agency environments.
• Lead on-site execution, adoption, and ongoing success across deployment, adoption, and optimization.
• Coordinate with Product, Engineering, Support, and Services to resolve builds and integrations.
• Define success metrics and capture baselines before major deployments.

Skills

Customer-facing tech roles

Program management

Operational transformation

Deployment experience

CJIS compliance knowledge

Executive communication

Job description

Axon is seeking a senior specialist to own customer outcomes within strategic agency accounts. You will design, build, and ship capabilities on site, using Axon's platform stack to deliver end-to-end deployment, adoption, and optimization.

You will lead cross-functional collaboration with Product, Engineering, Support, and Services to ensure successful implementations and measurable mission outcomes. You will maintain an on-site presence, drive field intelligence, and build trusted relationships