Mission Engineer: Field AI & Platform Builder

Idaho Society of Professional Engineers; Miami (FL); Hybrid; USD 140,000 - 190,000; Full time

Job summary

Axon seeks an experienced expert to own customer outcomes in strategic accounts, delivering end-to-end solutions onsite. You will combine deep technical expertise with operational leadership to transform workflows in mission-critical environments.

As the primary owner of deployments, you will design, build, and ship capabilities on site, measure adoption and outcomes, and iterate to production-ready results while maintaining CJIS-compliant practices.

Qualifications

• Experience in customer-facing technical roles, program management, operational transformation, or complex deployment environments (typ. 8+ years; varied experience welcome).

Responsibilities

• Onsite Building & Platform Delivery: Discover agency problems onsite and translate into compliant, buildable solutions tied to mission outcomes.
• AI Build & Adoption: Build and deploy AI-powered workflows that solve defined agency problems and drive adoption.
• Operational Transformation & Leadership: Define what to build with stakeholders, move from reactive support to proactive outcome design, lead strategic reviews.
• Field Intelligence & Growth: Capture field insights to influence roadmap decisions and turn builds into reusable playbooks.
• Onsite Engagement & Outcomes: Maintain consistent onsite presence and track mission outcomes and adoption depth.

Skills

Customer-facing roles

Program management

Operational transformation

AI-enabled tools

CJIS compliance

Ownership mindset

Security standards

Public safety experience

Job description

Axon seeks an experienced expert to own customer outcomes in strategic accounts, delivering end-to-end solutions onsite. You will combine deep technical expertise with operational leadership to transform workflows in mission-critical environments.

As the primary owner of deployments, you will design, build, and ship capabilities on site, measure adoption and outcomes, and iterate to production-ready results while maintaining CJIS-compliant practices.