Field Account Manager, Seattle — SaaS Growth & Adoption

Auctane; Seattle (WA); On-site; USD 80,000 - 90,000; Full time

Benefits offered by this job

Flex Time Off

12 US holidays

401k matching

Health/Dental/Vision plans

Mental health support

Education reimbursement

Employee Referral Program

HQ in Austin

Job summary

Auctane is seeking a Field Account Manager to own a transactional software book within the Seattle territory. You will focus on software adoption, advanced feature utilization, and revenue expansion across an established merchant base.

This role is field-based with regular in-person engagement to drive software retention and expansion, requiring travel within the territory. The successful candidate will drive growth by expanding usage of ShipStation features and strengthening customer

Qualifications

• Experience growing a merchant book through upsell, renewals and adoption of features.
• Ability to translate software capabilities into business value for SMB/mid-market.
• Strong SaaS sales discipline with focus on customer outcomes.

Responsibilities

• Drive Expansion Revenue by increasing product adoption and upgrading plans.
• Lead consultative feature sales to cross-sell underutilized capabilities.
• Execute an adoption-led sales motion using data and discovery insights.
• Manage a high-volume book of business with renewals and expansion.
• Consistently meet or exceed quarterly sales quotas.
• Support carrier and partner integrations to unlock incremental volume.
• Maintain an accurate forecast and pipeline for the territory.
• Collaborate with internal teams to ensure product-market fit and success.

Skills

Expansion selling

SaaS selling

Account management

Consultative selling

Job description

Auctane is seeking a Field Account Manager to own a transactional software book within the Seattle territory. You will focus on software adoption, advanced feature utilization, and revenue expansion across an established merchant base.

This role is field-based with regular in-person engagement to drive software retention and expansion, requiring travel within the territory. The successful candidate will drive growth by expanding usage of ShipStation features and strengthening customer