FICA Billing & Revenue Team Lead

The AES Corporation; Indianapolis (IN); On-site; USD 70,000 - 90,000; Full time

Job summary

The AES Corporation is seeking a FICA Team Leader in Billing and Revenue Support for an electric utility in a union setting. This role provides day-to-day leadership for payment processing, credit management, and fraud prevention while coordinating with internal teams and external vendors to ensure accurate posting and strong controls.

Lead the team, monitor performance, and drive process improvements to protect revenue and support customer operations.

Qualifications

• Associate degree or equivalent combination of education and relevant experience.
• At least two years of leadership or supervisory experience are required.
• Working knowledge of billing, payment processing, collections, credit management, and applicable laws, rules, and regulations.

Responsibilities

• Lead the FICA team’s daily operations, including workload allocation, staffing support, scheduling, and performance monitoring.
• Coach, train, and guide team members on FICA policies, procedures, systems, and service expectations.
• Monitor productivity, quality, and service-level results; address performance gaps and recognize opportunities to strengthen team effectiveness.
• Resolve complex and escalated customer or account issues in partnership with internal departments and external service providers.
• Ensure FICA activities comply with company policies, regulatory requirements, internal controls, audit standards, and risk-management practices.
• Conduct quality reviews, identify root causes, and lead the implementation of process and procedure improvements.
• Prepare and maintain operational reports, performance metrics, dashboards, and management updates.
• Monitor payment-posting projects and open items with third-party vendors, including KUBRA, Firstech, and RPS.
• Perform daily cash, payment, and batch-file inspections to confirm accuracy, completeness, and compliance.
• Monitor weather conditions and update SAP as required to support account disconnection activities.
• Prepare and submit quarterly tax-exempt reports to applicable state agencies.
• Conduct weekly reviews of SAP IS-U batch and payment lots to verify that payments are posted accurately to customer accounts.
• Verify that transmittals are processed and posted accurately and on schedule.
• Oversee credit-management activities, including customer credit risk, deposits, payment arrangements, account restrictions, write-off considerations, and policy exceptions.
• Monitor payment and account activity for potential fraud, suspicious transactions, identity concerns, or misuse; ensure appropriate documentation, account safeguards, and timely escalation.
• Analyze credit and fraud trends, support investigations and recovery efforts, maintain effective controls, and recommend improvements that reduce financial loss and protect customer information.
• Promote a culture of accountability, collaboration, continuous improvement, and customer-focused service.

Skills

Leadership

Billing

Credit management

SAP ISU

Microsoft 365

Communication

Team collaboration

Education

Associate degree

Tools

SAP ISU

Microsoft 365

Job description

The AES Corporation is seeking a FICA Team Leader in Billing and Revenue Support for an electric utility in a union setting. This role provides day-to-day leadership for payment processing, credit management, and fraud prevention while coordinating with internal teams and external vendors to ensure accurate posting and strong controls.

Lead the team, monitor performance, and drive process improvements to protect revenue and support customer operations.