Billing and Revenue Support Team Leader

AES Indiana; Indianapolis (IN); On-site; USD 80,000 - 100,000; Full time

Job summary

A leading utility company is seeking a Billing and Revenue Support Team Leader to enhance customer care operations and drive strategic program improvements. This role focuses on leading cross-functional initiatives that align customer care strategies with business goals. The ideal candidate has extensive experience in project planning and management, strong communication skills, and the ability to handle sensitive information. This position offers a full-time opportunity with a mid-senior level title in Indianapolis, Indiana.

Qualifications

• Minimum of 5 years of recent, verifiable experience in relevant fields.
• Excellent communication skills in English.
• Results-oriented and self-motivated.

Responsibilities

• Develop and influence customer care programs.
• Perform root cause analysis to improve customer care.
• Collaborate with Customer Care leaders for improvements.

Skills

Project Planning and Development

Project Management

Business Analysis

Test Design

Strategic Initiatives

Excellent verbal and written communication skills in English

Ability to work independently

Adaptability to changing business needs

Results-oriented

Experience handling sensitive information

Education

Bachelor’s degree in Business or Communications

High School Diploma

Job description

Join to apply for the Billing and Revenue Support Team Leader role at AES Indiana.

AES is a Fortune 500 company leading the global energy transition, with operations in 14 countries and recognition as one of the Top Ten Best Workplaces for Innovators by Fast Company in 2022. AES is also certified as a Great Place to Work. The company serves 25 million customers worldwide and is committed to advancing a net-zero future through innovative solutions.

Overview: We are seeking a Billing and Revenue Support Team Leader to drive strategic improvements in customer care operations, enhance the digital customer experience, and lead cross-functional initiatives that deliver measurable impact. This role sits at the intersection of technology, customer experience, and operational excellence, and requires collaboration across AES teams to align customer care strategy with business goals.

Responsibilities

• Develop and influence programs and processes that ensure performance and business goals are met for the digital customer portfolio.
• Perform root cause analysis and identify opportunities to improve the effectiveness of customer care.
• Collaborate with Customer Care leaders and data analyst teams to test and implement improvements while monitoring performance.
• Develop, monitor, and maintain an improvement work stream that meets customer care objectives and enhances both employee and customer experience.

Qualifications

• Minimum of 5 years of recent, verifiable experience in one or more of the following areas: Project Planning and Development, Project Management, Business Analysis, Test Design, Strategic Initiatives.
• Excellent verbal and written communication skills in English.
• Ability to work independently, prioritize tasks, and meet deadlines.
• Adaptability to changing business needs.
• Results-oriented, self-motivated, and capable of making decisions with minimal supervision.
• Experience handling sensitive and/or confidential information.

Education Requirements

• Bachelor’s degree in Business or Communications preferred (equivalent experience will be considered).
• High School Diploma required.
• Establish governance and oversight for improvement initiatives.
• Lead program development efforts with internal stakeholders and partner with digital and other teams to ensure customer care needs are represented in project plans.
• Research, plan, and orchestrate new technologies and enhancements to the customer and employee experience, aligning with customer care outcomes.
• Support the director in incorporating these enhancements into customer care planning.

Employment details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Accounting/Auditing and Finance
• Industries: Utilities

AES is an Equal Opportunity Employer who is committed to building strength and delivering long-term sustainability through diversity and inclusion. All qualified applicants will receive consideration for employment without regard to sex, sexual orientation, gender, gender identity and/or expression, race, national origin, ethnicity, age, religion, marital status, disability, pregnancy, or related medical condition, military or veteran status, or any other characteristic protected under applicable law. E-Verify Notice: AES will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.