Fiber Network Installer I - Onsite, Customer-Focused

Socket Telecom LLC; New York (NY); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Competitive pay/bonus potential

Benefits package (medical, dental, 401

Free fiber service

Tuition reimbursement

Career growth opportunities

Job summary

Socket Fiber is seeking a Field Service Technician I to deliver expert onsite installation services for residential customers. You’ll travel to service areas with a company vehicle and work in diverse conditions while connecting customers to Socket's fiber network.

You’ll install and configure customer equipment, test cabling, document service activities, and uphold safety standards. The role requires a high school diploma, a valid driver's license, and willingness to work weekends or on-call

Qualifications

• High School diploma or equivalent.
• Relevant experience in telecommunications, networking, or field service.
• Ability to operate a bucket truck and ladders.
• Willingness to work outdoors in various weather conditions.
• Must have a valid driver’s license.
• Ability to lift up to 70 lbs.

Responsibilities

• Perform independent installations and repairs for residential customers.
• Install and configure customer equipment, including routers, modems, and Wi-Fi gateways.
• Deliver an exceptional customer experience by being professional, friendly, and knowledgeable during all service visits.
• Install, terminate, and test network cabling, adhering to all relevant codes and standards.
• Complete accurate and timely documentation of service activities.
• Safely operate company vehicles and equipment, including ladders and bucket trucks, in accordance with all safety protocols and DOT/OSHA regulations.
• Maintain a clean driving record and represent Socket Fiber with professionalism in the field.

Skills

Customer service

Communication skills

Safety-consciousness

Outdoor work tolerance

Valid driver’s license

Education

High School diploma or equivalent

Tools

Bucket truck

Ladders

Safety gear

Job description

Socket Fiber is seeking a Field Service Technician I to deliver expert onsite installation services for residential customers. You’ll travel to service areas with a company vehicle and work in diverse conditions while connecting customers to Socket's fiber network.

You’ll install and configure customer equipment, test cabling, document service activities, and uphold safety standards. The role requires a high school diploma, a valid driver's license, and willingness to work weekends or on-call