Fiber Field Technician - Onsite Installations (Tier I)

Socket Fiber; Cuba (MO); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Medical, dental, vision, life, and 401

401k with match

Free fiber service

Tuition reimbursement

Coaching for employees and families

Community engagement opportunities

Culture that values results

Job summary

Socket Fiber is seeking a Field Services Technician - Tier I to perform onsite residential installations, from driveway to driveway, using a company vehicle. You’ll be the face of Socket, delivering professional service from start to finish.

Responsibilities include installing and configuring customer equipment, testing cabling, and documenting activities. Must be able to work outdoors in various weather, climb ladders up to 32 ft, and lift up to 70 lbs; travel to service areas.

Qualifications

• High School diploma or equivalent.
• Relevant experience in telecommunications, networking, or field service.
• Valid driver’s license with no restrictions.
• Ability to participate in an on-call rotation, including nights, weekends, and holidays.
• Able to work in underground and aerial environments (climbing ladders up to 32ft and operating a bucket truck).
• Work outdoors in various weather conditions.
• Lift up to 70 lbs.
• Enter and safely operate a bucket truck (weight limit 300 lbs).
• Flexible schedule with Saturdays/Sundays.
• Willingness to obtain a class E license if offered.

Responsibilities

• Perform independent installations and repairs for residential customers.
• Install and configure customer equipment, including routers, modems, and Wi-Fi gateways.
• Deliver an exceptional customer experience by being professional, friendly, and knowledgeable during all service visits.
• Install, terminate, and test network cabling, adhering to all relevant codes and standards.
• Complete accurate and timely documentation of service activities.
• Safely operate company vehicles and equipment, including ladders and bucket trucks, in accordance with safety protocols and regulations.
• Maintain a clean driving record and represent Socket Fiber in the field.

Skills

Customer service

Safety awareness

On-call readiness

Physical stamina

Communication skills

Education

High School diploma or equivalent

Job description

Socket Fiber is seeking a Field Services Technician - Tier I to perform onsite residential installations, from driveway to driveway, using a company vehicle. You’ll be the face of Socket, delivering professional service from start to finish.

Responsibilities include installing and configuring customer equipment, testing cabling, and documenting activities. Must be able to work outdoors in various weather, climb ladders up to 32 ft, and lift up to 70 lbs; travel to service areas.