Fiber Member Services Specialist – In-Office, Growth Path

Conexon; Kansas City (MO); On-site; USD 40,000 - 54,000; Full time

Benefits offered by this job

Three weeks paid time off

Health, dental, and vision coverage

Life insurance

Short-term and long-term disability

Retirement benefits

Job summary

Conexon is hiring a Member Service Representative to deliver five-star customer service to our rural fiber subscribers. You’ll use your problem-solving skills, active listening, and product knowledge to resolve inquiries, guide new members through account creation and plan selection, and explain billing and service details.

In this role, you’ll work in-office with a team focused on exceptional support and continuous improvement, enjoying competitive benefits and clear opportunities for career

Qualifications

• 1 year customer service or technical support experience.
• Excellent customer service and problem-solving skills.
• Strong communication skills and attention to detail.

Responsibilities

• Provide 5-star customer service to Conexon Members.
• Demonstrate clear and effective communication with end users, colleagues, and management to resolve issues and ensure member satisfaction.
• Assist potential members in identifying if they are currently in Conexon’s service area.
• Assist new members with new account creation and plan selection.
• Answer general account questions including billing, pricing and service details.
• Assist with projects and other duties that continuously improve our department and create career development opportunities.

Skills

Customer service

Active listening

Communication skills

Multitasking

Technical aptitude

Detail oriented

Team collaboration

Computer skills

1 year customer service

Job description

Conexon is hiring a Member Service Representative to deliver five-star customer service to our rural fiber subscribers. You’ll use your problem-solving skills, active listening, and product knowledge to resolve inquiries, guide new members through account creation and plan selection, and explain billing and service details.

In this role, you’ll work in-office with a team focused on exceptional support and continuous improvement, enjoying competitive benefits and clear opportunities for career