Technical Support Representative

Conexon; Kansas City (MO); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Three weeks PTO

Comprehensive benefits (health, dental

Vision coverage

Life insurance

Disability insurance

Retirement benefits

Job summary

Conexon Connect is seeking a Technical Support Representative in Kansas City, MO, on-site. You will provide daily support to clients via phone, email, or chat and troubleshoot complex issues to ensure customer satisfaction.

Requirements include a high school diploma, excellent customer service, communication, and the ability to multitask between systems. Preferred: associate degree or higher and telecom industry experience.

Qualifications

• High school diploma or equivalent is required.
• Excellent customer service and problem-solving skills.
• Detail oriented with strong communication and ability to stay calm and professional in all circumstances.
• Ability to multitask between systems and adapt to change.
• Work independently and with a team; analytical thinker with technical aptitude.

Responsibilities

• Provide daily support to Conexon clients via phone, email, or chat.
• Communicate clearly and effectively with end users, colleagues, and management to quickly resolve issues and ensure customer satisfaction.
• Interact and coordinate with other departments to resolve customer issues with the ability to determine further action or final completion on customer cases received.
• Quickly identify problems, form solutions, and execute step-by-step troubleshooting procedures.
• Collaborate with technical staff and clients to establish goals and objectives for system improvements and upgrades.
• Perform other duties as assigned to fulfill the objectives of this position.

Skills

Customer service

Problem solving

Communication

Multitasking

Teamwork

Technical aptitude

Analytical thinking

Telecom industry experience

Education

High school diploma or equivalent

Associate degree or higher

Job description

Description

Conexon Connect is a fast-growing internet service provider that works alongside Rural Electric Cooperatives to deliver and operate advanced fiber-to-the-home (FTTH) networks across the country. Our mission is to bring high-speed internet and phone service to Rural America and ensure exceptional service for every customer we support. Our team is driven by purpose, collaboration, and a commitment to bridging the digital divide. As we expand into additional states and communities, we’re seeking team members who are excited to help us make a lasting impact by transforming rural communities with the power of high-speed internet, mile by mile of fiber to the home.

The Technical Support Representative will work in a fast-paced in person call center environment providing general support to subscribers of some of the most advanced fiber to the home networks in the world. This representative will take incoming calls or emails from customers and offer resolutions by analyzing, troubleshooting and resolving technical issues. We are looking for a talented technical support representative to join our dedicated team and provide the exceptional customer service that is the foundation of our growing company. You can enjoy the satisfaction of using your skills to help people while working in a positive and encouraging office environment.

Location: On-Site

Job Type: Full- time

Schedule:Fixed

Overtime: Occasionally

FLSA Status: Non-Exempt

Travel: No

Requirements

• High school diploma or equivalent required
• Excellent customer service and problem-solving skills
• Detail oriented individual
• Strong communication skills and ability to remain calm and professional in all circumstances
• Ability to multitask between systems and adapt to change
• Must be able to work independently and with a team
• Analytical thinker with technical aptitude

Preferred

• Associate degree or higher
• Telecom industry experience a plus
• Previous customer service/or technical support experience

Job Responsibilities

• Provide daily support to Conexon clients via phone, email, or chat
• Communicate clearly and effectively with end users, colleagues, and management to quickly resolve issues and ensure customer satisfaction
• Interact and coordinate with other departments to resolve customer issues with the ability to determine further action or final completion on customer cases received
• Quickly identify problems, form solutions, and execute step-by-step troubleshooting procedures
• Collaborate with technical staff and clients to establish goals and objectives for system improvements and upgrades
• Perform other duties as assigned to fulfill the objectives of this position

We are hiring for the following shifts

1. Sunday-Wednesday 12:00pm-11:00pm
2. Sunday-Thursday 2:00pm-11:00pm
3. Wednesday-Saturday 12:00pm-11:00pm
4. Tuesday-Saturday 2:00pm-11:00pm

Physical Requirements

• Normal office conditions
• Majority of time spent on the computer and phone

Standard Company Benefits Include

• Three (3) weeks of paid time off
• Comprehensive benefits package, including health, dental, and vision coverage
• Life insurance
• Short-term and long-term disability insurance
• Retirement benefits

Conexon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable federal, state, or local law.

Our recruiting and hiring practices are designed to attract, evaluate, and retain talented individuals based solely on their qualifications, experience, and ability to contribute to Conexon’s mission. Discrimination, harassment, or bias of any kind is strictly prohibited in all stages of the employment process.

By adhering to these principles, Conexon ensures a fair, equitable, and respectful environment for all current and prospective employees.