Member Services Representative

Conexon; Kansas City (MO); Sur place; USD 40 000 - 54 000; Plein temps

Avantages offerts par ce poste

Three weeks paid time off

Health, dental, and vision coverage

Life insurance

Short-term and long-term disability

Retirement benefits

Résumé du poste

Conexon is hiring a Member Service Representative to deliver five-star customer service to our rural fiber subscribers. You’ll use your problem-solving skills, active listening, and product knowledge to resolve inquiries, guide new members through account creation and plan selection, and explain billing and service details.

In this role, you’ll work in-office with a team focused on exceptional support and continuous improvement, enjoying competitive benefits and clear opportunities for career

Qualifications

• 1 year customer service or technical support experience.
• Excellent customer service and problem-solving skills.
• Strong communication skills and attention to detail.

Responsabilités

• Provide 5-star customer service to Conexon Members.
• Demonstrate clear and effective communication with end users, colleagues, and management to resolve issues and ensure member satisfaction.
• Assist potential members in identifying if they are currently in Conexon’s service area.
• Assist new members with new account creation and plan selection.
• Answer general account questions including billing, pricing and service details.
• Assist with projects and other duties that continuously improve our department and create career development opportunities.

Connaissances

Customer service

Active listening

Communication skills

Multitasking

Technical aptitude

Detail oriented

Team collaboration

Computer skills

1 year customer service

Description du poste

Description

Here's your opportunity to help us make a big difference in Rural America. At Conexon Connect our primary goal is to bridge the digital divide by providing customers in rural areas with Fiber internet speeds! As a Member Service Representative, you’ll get to work with some of the brightest minds in the industry, be part of a fast-paced, growth-oriented environment providing 5-star service to subscribers of some of the most advanced fiber to the home networks in the world. Our Member Service Representatives take incoming questions from customers and offer resolution through active and empathetic listening then sharing a wide depth and breadth of knowledge (after becoming a subject matter expert) in our products and services.

We’re looking for high achievers who are passionate about our industry and committed to delivering exceptional service to our members. At Conexon, you’ll use your problem-solving skills in a collaborative environment with competitive benefits and opportunities for career growth. We actively support employee development and believe in promoting from within whenever possible. Whether you're looking to expand your skills, take on new challenges, or move into leadership roles, Conexon provides the opportunities and support to help you succeed. Join the Conexon team and grow your career with us.

Location: In office

Job Type: Full- time

Schedule: Fixed

Overtime: Occasional

Requirements

• Have flexibility in your schedule for work purposes – ours is a 6a.m. to 6p.m. schedule, 6 days a week. Plenty of advance notice is given for scheduling purposes
• Excellent customer service and problem-solving skills, active listening skills and a strong eye for details
• Strong communication skills and unflappable, professional demeanor
• Ability to multitask between systems and adapt to change
• Analytical thinker with technical aptitude with the ability to work independently and as part of a team
• Solid computer skills
• 1 year customer service/or technical support experience

Preferred Qualifications

• Telecom industry experience a definite plus
• Bilingual
• Experience with billing and pricing

Job Responsibilities

• Provide 5-star customer service to Conexon Members
• Demonstrate clear and effective communication with end users, colleagues, and management to quickly (yet accurately) resolve issues and ensure member satisfaction
• Assist potential members in identifying if they are currently in Conexon’s service area
• Assist new members with new account creation and plan selection
• Answer general account questions including billing, pricing and service details
• And assist with projects and other duties that continuously improve our department and create career development opportunities for you

We are hiring for the following shifts

Shift 1: 9:00 AM- 6:00 PM cst., Mon, Wed, Thu, Fri, Sun- OFF Tuesday, Saturday

Shift 2: 7:00 AM - 4:00 PM cst., Mon, Wed, Thu, Sat, Sun- OFF Tuesday, Friday

Shift 3: 7:00 AM - 6:00 PM cst., Mon, Wed, Thu, Sat- OFF Tuesday, Friday, Sunday

Shift 4: 8:00 AM - 7:00 PM cst., Mon, Wed, Thu, Sat- OFF Tuesday, Friday, Sunday

Shift 5: 7:00 AM - 6:00 PM cst., Mon, Wed, Thu, Sun- OFF Tuesday, Friday, Saturday

Company Benefits Include

• Three (3) weeks of paid time off
• Comprehensive benefits package, including health, dental, and vision coverage
• Life insurance
• Short-term and long-term disability insurance
• Retirement benefits

Conexon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable federal, state, or local law.

Our recruiting and hiring practices are designed to attract, evaluate, and retain talented individuals based solely on their qualifications, experience, and ability to contribute to Conexon’s mission. Discrimination, harassment, or bias of any kind is strictly prohibited in all stages of the employment process.

By adhering to these principles, Conexon ensures a fair, equitable, and respectful environment for all current and prospective employees.