Customer Experience Pro - Fiber Sales & Retention

Comunidade Metodista; City of Kingston (NY); On-site; USD 33,000 - 37,000; Full time

Benefits offered by this job

Competitive salary

Health insurance

401(k) with company match

Paid time off and holidays

Career development opportunities

Job summary

Archtop Fiber, Kingston, NY, is seeking a Customer Experience Champion to join our Kingston-based, on-site team. You will handle inbound calls and chats, drive sales, manage accounts, schedule installations, and deliver exceptional customer experiences that build loyalty.

You will upsell services, promote referrals and autopay discounts, document interactions, and collaborate with marketing leads. The role requires strong communication, responsiveness, and a customer-first mindset to meet

Qualifications

• High School Diploma or equivalent required.
• Experience in Telecom, customer service, inbound sales, retention, or appointment scheduling preferred.
• Proficiency with Microsoft Windows and Office apps (Word, Excel, PowerPoint).

Responsibilities

• Convert inbound inquiries into new activations.
• Upsell or cross-sell fiber services and bundles.
• Assist with retention efforts to prevent disconnects or downgrades.
• Promote referrals and autopay discounts to increase loyalty.
• Schedule and manage installation appointments and updates.
• Document all customer interactions accurately in internal systems.
• Provide timely, proactive resolution for customer inquiries.

Skills

Communication skills

Active listening

Relationship-building

Sales orientation

Time management

Education

High School Diploma or equivalent

Tools

Microsoft Windows

Word

Excel

PowerPoint

Job description

Archtop Fiber, Kingston, NY, is seeking a Customer Experience Champion to join our Kingston-based, on-site team. You will handle inbound calls and chats, drive sales, manage accounts, schedule installations, and deliver exceptional customer experiences that build loyalty.

You will upsell services, promote referrals and autopay discounts, document interactions, and collaborate with marketing leads. The role requires strong communication, responsiveness, and a customer-first mindset to meet