On-Site Fiber Support Specialist — Customer Champion

Conexon; Kansas City (MO); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Three weeks PTO

Comprehensive benefits (health, dental

Vision coverage

Life insurance

Disability insurance

Retirement benefits

Job summary

Conexon Connect is seeking a Technical Support Representative in Kansas City, MO, on-site. You will provide daily support to clients via phone, email, or chat and troubleshoot complex issues to ensure customer satisfaction.

Requirements include a high school diploma, excellent customer service, communication, and the ability to multitask between systems. Preferred: associate degree or higher and telecom industry experience.

Qualifications

• High school diploma or equivalent is required.
• Excellent customer service and problem-solving skills.
• Detail oriented with strong communication and ability to stay calm and professional in all circumstances.
• Ability to multitask between systems and adapt to change.
• Work independently and with a team; analytical thinker with technical aptitude.

Responsibilities

• Provide daily support to Conexon clients via phone, email, or chat.
• Communicate clearly and effectively with end users, colleagues, and management to quickly resolve issues and ensure customer satisfaction.
• Interact and coordinate with other departments to resolve customer issues with the ability to determine further action or final completion on customer cases received.
• Quickly identify problems, form solutions, and execute step-by-step troubleshooting procedures.
• Collaborate with technical staff and clients to establish goals and objectives for system improvements and upgrades.
• Perform other duties as assigned to fulfill the objectives of this position.

Skills

Customer service

Problem solving

Communication

Multitasking

Teamwork

Technical aptitude

Analytical thinking

Telecom industry experience

Education

High school diploma or equivalent

Associate degree or higher

Job description

Conexon Connect is seeking a Technical Support Representative in Kansas City, MO, on-site. You will provide daily support to clients via phone, email, or chat and troubleshoot complex issues to ensure customer satisfaction.

Requirements include a high school diploma, excellent customer service, communication, and the ability to multitask between systems. Preferred: associate degree or higher and telecom industry experience.