Fiber Installations Project Coordinator

Socket Telecom, LLC; Columbia Township (MO); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Competitive pay + bonus potential or 1

Medical, dental, vision, life, and 401

Free coaching/counseling for employees

Free fiber service

Tuition reimbursement for personal and

Community engagement opportunities

Culture that values results, effort, &

Job summary

Socket Fiber is seeking a Project Coordinator to coordinate the delivery and execution of timely service installations. The role works closely with customers, the sales team, and network operations to ensure customer expectations are met.

This is an in-office position based in Missouri, with a focus on order management and coordination across vendors and carriers. The ideal candidate has 3–5 years of related experience and strong communication skills.

Qualifications

• Strong managerial, leadership, and technical skills.
• Experience in order management.
• Customer service experience.
• Proficiency in Microsoft Office.

Responsibilities

• Set customers’ expectations and establish timelines for milestones and installation of services.
• Provides firm order commitments on each order for customers to manage interval progress.
• Implementation of the appropriate provisioning plans.
• Manage relationships with vendors.
• Manages escalations against vendors when dates are in jeopardy.
• Tracks orders and provide status to staff and outside vendors/carriers.
• Manages data integrity with regards to vendor information.
• Regular reliable attendance.

Skills

Leadership

Management

Customer service

Education

Equivalent education/experience

Tools

Microsoft Office

Job description

Socket Fiber is seeking a Project Coordinator to coordinate the delivery and execution of timely service installations. The role works closely with customers, the sales team, and network operations to ensure customer expectations are met.

This is an in-office position based in Missouri, with a focus on order management and coordination across vendors and carriers. The ideal candidate has 3–5 years of related experience and strong communication skills.