Project Coordinator

Socket Telecom; Columbia Township (MO); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Competitive pay + bonus potential or 1

Medical, dental, vision, life, and 401

Free coaching/counseling for employees

Free fiber service

Tuition reimbursement for personal and

Community engagement opportunities

Culture that values results, effort, &

Job summary

Socket Fiber is seeking a Project Coordinator to coordinate the delivery and execution of timely service installations. The role works closely with customers, the sales team, and network operations to ensure customer expectations are met.

This is an in-office position based in Missouri, with a focus on order management and coordination across vendors and carriers. The ideal candidate has 3–5 years of related experience and strong communication skills.

Qualifications

• Strong managerial, leadership, and technical skills.
• Experience in order management.
• Customer service experience.
• Proficiency in Microsoft Office.

Responsibilities

• Set customers’ expectations and establish timelines for milestones and installation of services.
• Provides firm order commitments on each order for customers to manage interval progress.
• Implementation of the appropriate provisioning plans.
• Manage relationships with vendors.
• Manages escalations against vendors when dates are in jeopardy.
• Tracks orders and provide status to staff and outside vendors/carriers.
• Manages data integrity with regards to vendor information.
• Regular reliable attendance.

Skills

Leadership

Management

Customer service

Education

Equivalent education/experience

Tools

Microsoft Office

Job description

Description

With over 25 years of experience, Socket Fiber is one of the fastest growing fiber internet providers in Missouri, Illinois, Arkansas and Tennessee and is dedicated to building and expanding high-speed fiber optic networks that connect communities. We are committed to innovation, quality, and delivering exceptional service to our customers. Join our dynamic team and be a part of shaping the future of connectivity!

Socket is seeking a highly skilled Project Coordinator to coordinate the delivery and execution of timely and successful installation of services. This role will work heavily with customers, the sales team, and network operations to ensure that the customer’s expectations towards the actualization of services are met.

This is an in-office position.

What You’ll Do

Key responsibilities include:

• Set customers’ expectations and establish timelines in regard to milestones and installation of services
• Provides firm order commitments on each order for customers to manage interval progress
• Implementation of the appropriate provisioning plans
• Manage relationships with vendors
• Manages escalations against vendors when dates are in jeopardy
• Tracks orders and provide status to staff and outside vendors/carriers
• Manages data integrity with regards to vendor information
• Regular reliable attendance

What We’re Looking For

To be considered for this role, you'll need the following required qualifications:

• Strong managerial, leadership, and technical skills
• Experience in order management
• Customer service experience
• Proficiency in Microsoft Office

What Will Help You Stand Out

Preferred Qualifications:

• Strong analytical and problem-solving skills
• Attention to detail
• Being able to meet deadlines and strategize when changes occur
• Pro-active and very responsive to customer needs
• Excellent written and verbal communication
• Able to present information and respond to questions
• Ability to calculate discounts, interest, commissions and percentages

Desired Attributes

Beyond the qualifications, these attributes are what make someone a great fit for our team:

• 3-5 years related experience
• Or equivalent combination of education and experience
• Experience in Order Management
• Self-Motivation
• Willingness to assume ownership

Why Join Socket Fiber?

At Socket Fiber, we're redefining what it means to connect communities. We share a mission-driven culture focused on bringing high-speed internet to areas that need it most. We're not just selling a service—we're providing access, opportunity, and real change. Socket Fiber offers a culture where employee strengths are highlighted and recognized.

A few of the key ways we strive to make employees feel valued include:

• Competitive pay + bonus potential or performance-based commission
• Medical, dental, vision, life, and 401k with match
• Free coaching/counseling for employees & families
• Free fiber service (if available in your area)
• Tuition reimbursement for personal and professional growth
• Community engagement opportunities
• Culture that values results, effort, and integrity

Our Core Values

• Respect: Toward all customers, communities, property, and coworkers.
• Advocacy: In-person, online, or by phone—we go beyond support to serve as customer advocates.
• Transparency: In our commitments, service experiences, and business relationships.
• Progress: Growth is proof of our dedication to improving lives and communities.
• Winning: Every conversation is a chance to gain a customer for life.

This role is not eligible for Visa sponsorship.

This role is not eligible for relocation.

Salary and benefits commensurate with experience.

Equal Opportunity Employer.

This employer uses E-Verify.