Fiber Field Technician — On-Call Troubleshooting Pro

4-County Electric Power Association; North Carolina; On-site; USD 42,000 - 48,000; Full time

Job summary

4-County Electric Power Association in North Carolina seeks a Field Technician to perform fiber-optic splicing and aerial/underground cable placement. The role includes responding to outages, troubleshooting service calls, and maintaining outside plant health.

You will coordinate with departments to keep installation schedules, maintain records, train teammates, and ensure safety and efficiency in all fiber-related work. The position requires 24-hour call-out readiness.

Responsibilities

• The Field Technician performs fiber-optic splicing and aerial/underground cable placement.
• Field Technicians troubleshoot and restore service outages and respond to service calls.
• Monitor, maintain, and restore the health of outside plant and network access equipment.
• Install and configure necessary outside plant and network access equipment, and report status.
• Communicate construction completion with dependent departments and maintain as-built records.
• Supervise maintenance and stocking of materials, and ensure standards are met after fiber construction.
• Investigate and resolve customer complaints, ensuring prompt, courteous responses.
• Find and perform maintenance on fiber lines during outages; operate vehicles and equipment.
• Inform supervisor of progress and deviations; identify hazards and request instructions.
• Maintain good customer relations; train other Field Technicians and develop team skills.
• Will be subject to 24-hour call-out; observe all safety rules and regulations.

Job description

4-County Electric Power Association in North Carolina seeks a Field Technician to perform fiber-optic splicing and aerial/underground cable placement. The role includes responding to outages, troubleshooting service calls, and maintaining outside plant health.

You will coordinate with departments to keep installation schedules, maintain records, train teammates, and ensure safety and efficiency in all fiber-related work. The position requires 24-hour call-out readiness.