Fiber Field Technician I — Install, Repair & Support

Schurz Communications, Inc.; Logan (IA); On-site; USD 25,000 - 29,000; Full time

Job summary

Long Lines Broadband is seeking a Field Services Technician 1 to support residential and commercial customers with installation, maintenance, and troubleshooting of broadband services. The role includes fiber splicing and wiring, testing, and educating customers on service usage.

You will work with the Lead Tech in IA locations, participate in an on-call rotation, and contribute to delivering an exceptional customer experience.

Qualifications

• High School Diploma or GED.
• A valid Driver’s License and clean driving record is required.
• 1–2 years of CATV, fiber installation, or other relevant technical/electronic experience.
• Able to install, troubleshoot, and repair customer products/services using knowledge of plant distribution, fiber systems, and customer equipment.
• Ability to install and run fiber drops, interior fiber pathways, and terminate customer fiber services.
• Able to locate and mark underground services utilizing test equipment, prints, and database mapping software.
• Splice and repair fiber, including fusion splicing, ribbon splicing, and prepping fiber terminals for activation.
• Knowledge of and ability to comply with OSHA, FCC, NEC, and local ordinances.

Responsibilities

• Install, disconnect, connect, upgrade, downgrade, make changes, troubleshoot and repair customer services at residential and commercial locations.
• Maintain broadband system by testing to locate trouble, open cable to replace or repair defective sections and close or seal cable.
• Splice cable to protector devices and central office main distribution frame and splice drop cable to the central office cablesystem.
• Educate customers in the services being provided and the proper use of equipment, propose solutions, and describe advantages of and sells additional services.
• Maintain an appropriate and professional image of the company through appearance, demeanor, driving habits, and interactions with customers.
• Perform other duties as assigned.

Tools

CATV

Fiber installation

Fiber splicing

Electrical equipment

Test equipment

Underground marking

Job description

Long Lines Broadband is seeking a Field Services Technician 1 to support residential and commercial customers with installation, maintenance, and troubleshooting of broadband services. The role includes fiber splicing and wiring, testing, and educating customers on service usage.

You will work with the Lead Tech in IA locations, participate in an on-call rotation, and contribute to delivering an exceptional customer experience.