FHA Mortgage Origination & Support Specialist

CGS Federal (Contact Government Services); Albuquerque (NM); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health, Dental, Vision

Life Insurance

401k

Flexible Spending Account

Paid Time Off

Job summary

CGS is seeking an FHA Mortgage Origination Representative to join our Customer Service team supporting a large Federal agency. The role focuses on delivering accurate FHA guidance to borrowers and the public.

This entry-level, full-time position requires navigating multiple systems, documenting contacts, and staying current with FHA processes, while benefiting from CGS's commitment to professional growth and a comprehensive benefits package.

Qualifications

• Experience handling calls and emails in mortgage industry preferred.
• Ability to navigate multiple computer systems and locate information quickly.
• Strong verbal and written communication skills.
• Must have a High School diploma or GED.

Responsibilities

• Provide excellent customer service via calls and emails on FHA guidelines and procedures.
• Use a knowledge base to locate answers for client requests.
• Follow standard operating procedures for various topics, systems, and contact channels.
• Document all contacts in a database.
• Stay up to date on FHA mortgage processes and procedures.

Skills

Customer service

Multichannel support

Documentation

Communication

Bilingual (Spanish)

Education

High School diploma or GED

Tools

Mortgage origination software

CRM systems

Job description

CGS is seeking an FHA Mortgage Origination Representative to join our Customer Service team supporting a large Federal agency. The role focuses on delivering accurate FHA guidance to borrowers and the public.

This entry-level, full-time position requires navigating multiple systems, documenting contacts, and staying current with FHA processes, while benefiting from CGS's commitment to professional growth and a comprehensive benefits package.