FHA Mortgage Origination Representative

CGS Federal; Columbus (OH); On-site; USD 36,000 - 56,000; Full time

Benefits offered by this job

Health, Dental, and Vision

Life Insurance

401k

Flexible Spending Account

Paid Time Off

Job summary

CGS Federal in the United States is seeking an FHA Mortgage Origination Representative to join our Customer Service team. This full-time, entry-level position supports a national federal program by handling FHA guidelines inquiries and mortgage-related requests.

Ideal candidates have strong communication skills, experience with FHA loans, and the ability to navigate multiple computer systems. A Public Trust clearance may be required.

Qualifications

• Navigate multiple computer systems and use search tools to provide information.
• Excellent time-management and dependability.
• Strong verbal and written communication skills.
• High School diploma or GED.
• Two years FHA loan experience plus customer service background, or three years in loan origination with government-backed loans.
• Ability to obtain Public Trust clearance including a background check.

Responsibilities

• Provide excellent customer service via calls and emails on FHA guidelines.
• Use knowledge database to locate answers for client requests.
• Follow standard operating procedures for topics, systems, and channels.
• Document all contacts in a database.
• Stay up to date on FHA mortgage processes and procedures.

Skills

Customer service

FHA knowledge

Documentation

Time management

Communication

Education

High School diploma or GED

Tools

Knowledge databases

Job description

FHA Mortgage Origination Representative Employment Type: Full Time , Entry Level Department: Customer Service

CGS is seeking an FHA Mortgage Origination Representative to join our team supporting a wide-ranging customer support initiative for a large Federal agency.

CGS brings motivated, highly skilled, and creative people together to solve the government’s most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities.

Skills and attributes for success:

• Provide excellent customer service, answering a variety of calls and emails from the mortgage lending industry and the public on FHA guidelines and procedures.
• Use your knowledge of the mortgage industry to locate answers in a knowledge database to acknowledge client’s requests.
• Follow standard operating procedures for various topics, systems and contact channels.
• Document all of your contacts in a database.
• Keep up to date on FHA mortgage processes and procedures.

Qualifications:

• The capability to navigate multiple computer systems and applications and utilize search tools to provide information to our clients.
• Excellent time-management skills and dependability.
• Strong verbal and written communication skills.
• High School diploma or GED.
• At least two years working with FHA loans (e.g. loan originator, loan processor, junior underwriter, loan officer) plus an additional year of customer service or contact centre background, or at least three years of loan origination working with conventional loans and/or other government-backed loans (e.g. FHA, USDA, VA).
• Will be able to obtain a Public Trust Security clearance, which includes a credit check and background investigation.

Ideally, you will also have:

• Contact centre experience (omnichannel).
• Bilingual (Spanish/English), verbal and written.
• FHA knowledge/experience.

Our Commitment:

Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimisation of human, technical and financial resources. We combine cutting-edge technology with world-class personnel to deliver customised solutions that fit our client’s specific needs. We are committed to solving the most challenging and dynamic problems.

For the past seven years, we’ve been growing our government-contracting portfolio and along the way we’ve created valuable partnerships by demonstrating a commitment to honesty, professionalism and quality work.

Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do and to deliver the best quality to our consumers mending those relations for years to come.

We care about our employees. Therefore, we offer a comprehensive benefits package.

• Health, Dental, and Vision
• Life Insurance
• 401k
• Flexible Spending Account (Health, Dependent Care and Commuter)
• Paid Time Off and Observance of State/Federal Holidays

Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, colour, religion, sex, sexual orientation, gender identity, national origin, disability or status as a protected veteran.

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Email: [e-mail]