FHA Mortgage Support Specialist (Entry-Level)

CGS Federal (Contact Government Services); Philadelphia (Philadelphia County); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health, Dental, and Vision

Life Insurance

401k

Flexible Spending Account

Paid Time Off

Job summary

CGS Federal (Contact Government Services) seeks an FHA Mortgage Origination Representative to support a federal agency project. You will handle calls and emails, apply FHA knowledge, and document interactions while following standard procedures.

Ideal candidates will have FHA loan experience, multi-system navigation skills, and strong communication. The role includes benefits and opportunities for growth in a collaborative government-focused team.

Qualifications

• Capable of navigating multiple computer systems and search tools to provide information.
• Excellent time management and dependable performance.
• Strong verbal and written communication skills.
• High School diploma or GED achieved.

Responsibilities

• Provide excellent customer service to mortgage lending clients via calls and emails.
• Use knowledge databases to locate FHA guideline answers for clients.
• Follow SOPs for topics, systems, and contact channels.
• Document all contacts in the customer database.
• Stay updated on FHA mortgage processes and procedures.

Skills

Customer service

Multichannel communication

Time management

Written communication

Education

High School diploma or GED

Tools

Knowledge databases

Loan origination systems

Job description

CGS Federal (Contact Government Services) seeks an FHA Mortgage Origination Representative to support a federal agency project. You will handle calls and emails, apply FHA knowledge, and document interactions while following standard procedures.

Ideal candidates will have FHA loan experience, multi-system navigation skills, and strong communication. The role includes benefits and opportunities for growth in a collaborative government-focused team.