FHA Mortgage Origination Associate (Entry-Level)

CGS Federal (Contact Government Services); Richmond (VA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health, dental, and vision

Life Insurance

401k

Flexible Spending Account

Paid Time Off

Holidays

Job summary

CGS is seeking an FHA Mortgage Origination Representative to join our team supporting a large Federal agency. This entry-level, full-time role focuses on customer service for mortgage lending inquiries within FHA guidelines.

Ideal candidates will navigate multiple computer systems, provide timely information from knowledge bases, and document all interactions. A Public Trust clearance may be required in the future, with a background check.

Qualifications

• Excellent customer service across calls and emails in FHA guidelines.
• Ability to locate answers in knowledge databases.
• Follow standard operating procedures for topics, systems, and channels.
• Document all contacts in a database.
• Stay up to date on FHA mortgage processes and procedures.

Responsibilities

• Provide excellent customer service via calls and emails in FHA guidelines.
• Use knowledge databases to respond to client requests.
• Follow SOPs for topics, systems, and contact channels.
• Document all contacts in the CRM/database.
• Maintain knowledge of FHA mortgage processes and procedures.

Skills

Customer service

Omnichannel support

Knowledge base usage

SOP adherence

Documentation

Education

High School diploma or GED

Two years FHA loan experience

Job description

CGS is seeking an FHA Mortgage Origination Representative to join our team supporting a large Federal agency. This entry-level, full-time role focuses on customer service for mortgage lending inquiries within FHA guidelines.

Ideal candidates will navigate multiple computer systems, provide timely information from knowledge bases, and document all interactions. A Public Trust clearance may be required in the future, with a background check.