Housing Support Specialist – FHA/HUD CSR (Mon-Fri, Benefits)

Leidos; Albuquerque (NM); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Medical and dental insurance

401K

Life and AD&D plans

Immediate training

Stock purchase discounts

Employee discounts

Public Trust eligibility

Overtime may be available

PTO 15 days/year

11 paid holidays

Job summary

Leidos in Albuquerque, NM is hiring a full-time Customer Service Representative to support HUD/FHA programs. You will assist renters, homebuyers, and homeowners, using SOPs and a knowledge base to resolve housing-related inquiries.

The position offers training, benefits from day one, and on-site work at 2109 Air Park Rd SE. Ideal candidates have 2+ years in a high-volume call center, strong MS Office skills, and excellent communication.

Qualifications

• Minimum 2 years in a high-volume contact center.
• High School diploma or GED.
• Experience following SOPs to ensure accurate responses.
• Experience navigating knowledge bases and FAQs.
• Ability to obtain a Public Trust clearance.

Responsibilities

• Reply to calls and emails about housing and FHA mortgages.
• Use SOPs and knowledge base to answer requests.
• Deliver high-volume call center service and handle complaints.
• Document communications in internal database.

Skills

Customer service

Time management

MS Office

Communication skills

Typing 40 wpm

Education

High school diploma or GED

Tools

MS Office

Job description

Leidos in Albuquerque, NM is hiring a full-time Customer Service Representative to support HUD/FHA programs. You will assist renters, homebuyers, and homeowners, using SOPs and a knowledge base to resolve housing-related inquiries.

The position offers training, benefits from day one, and on-site work at 2109 Air Park Rd SE. Ideal candidates have 2+ years in a high-volume call center, strong MS Office skills, and excellent communication.