Festival Information Hub Coordinator - Volunteer Lead

Sundance Co; Boulder (CO); Híbrido; USD 25.000 - 36.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid sick leave

Institute holidays

Employee Wellness Initiatives

Festival passes and benefits

Descripción de la vacante

Sundance Institute in Boulder, CO seeks a Festival Coordinator, Information Services to plan and operate the Information Hub for the Sundance Film Festival. You will supervise volunteers, train staff, and ensure accurate festival information is available to attendees.

The temporary, full-time role runs Dec 9, 2026 through Jan 31, 2027 and requires on-site work in a hybrid capacity, including evenings, weekends, and holidays to meet critical deadlines.

Formación

• 2 years of experience with customer support and project coordination.
• Outstanding communication skills, verbal and written.
• Strong interpersonal and professional skills to work with a variety of people.
• Excellent organizational skills including self-management of work schedule.
• Ability to maintain confidential information.
• Ability to mitigate conflict and facilitate positive customer relations.

Responsabilidades

• Supervise and schedule Information Hub volunteers and coordinate with Volunteer Resources.
• Lead a team of volunteers, provide training, direction and feedback.
• Develop training decks and reference manuals for festival information and policies.
• Coordinate with Box Office staff to ensure accurate festival information is communicated.
• Provide exceptional in-person customer support to festival attendees.
• Assist with setup and breakdown of the Information Hub in collaboration with Production.
• Perform opening/closing duties and manage on-site operations during the festival.
• Track policy changes and communicate updates to staff and patrons.
• Prepare detailed project schedules and liaise with departments and external stakeholders.
• Write a comprehensive wrap-up report as directed.

Conocimientos

Customer support

Project coordination

Communication

Interpersonal skills

Organizational skills

Confidential information

Conflict mitigation

Descripción del empleo

Sundance Institute in Boulder, CO seeks a Festival Coordinator, Information Services to plan and operate the Information Hub for the Sundance Film Festival. You will supervise volunteers, train staff, and ensure accurate festival information is available to attendees.

The temporary, full-time role runs Dec 9, 2026 through Jan 31, 2027 and requires on-site work in a hybrid capacity, including evenings, weekends, and holidays to meet critical deadlines.