Help Desk Coordinator - Hybrid & Festival Onsite

Sundance Co; Boulder (CO); Hybrid; USD 28,000 - 34,000; Full time

Benefits offered by this job

Health, vision, dental insurance

Paid sick, family, and medical leave

Employee Wellness initiatives

401(k) with 3% employer contribution

Festival passes and benefits

Job summary

Sundance Institute in Boulder, CO seeks a Coordinator, Help Desk to provide rapid end‑user support and coordinate hardware/software needs. The role is full‑time, hybrid onsite with opportunities for remote work, and requires travel to events including the Sundance Film Festival.

Responsibilities include tier 1/2 support, workstation setup, licensing, Google Apps management, and coordinating inventory. Onsite shifts may include evenings/weekends.

Qualifications

• 2 years of experience configuring and administering Mac/PC mixed environments.
• Valid driver’s license and successful MVR background check.
• Excellent customer support and ability to explain complex issues simply.
• Ability to de-escalate tense situations and work autonomously or in a team.
• Experience with network switches, printers, and Google Apps for business.
• Strong written/verbal communication and organizational skills.
• Willingness to travel to Sundance events and perform onsite support.

Responsibilities

• Resolve tier 1 and tier 2 end-user support within 24 hours; escalate when needed.
• Set up new employee workstations and provide onboarding tech orientations.
• Administer Windows and MacOS OS updates and license assignments.
• Manage Google Drive permissions and coordinate hardware inventory.
• Support Zoom/Slack setup and onsite audiovisual equipment during events.
• Travel to Sundance events for setup and remote support as required.

Skills

Mac/PC admin

Customer support

De-escalation

Autonomy

Onsite support

Google Apps

Communication skills

Tools

Google Workspace

Help desk software

Job description

Sundance Institute in Boulder, CO seeks a Coordinator, Help Desk to provide rapid end‑user support and coordinate hardware/software needs. The role is full‑time, hybrid onsite with opportunities for remote work, and requires travel to events including the Sundance Film Festival.

Responsibilities include tier 1/2 support, workstation setup, licensing, Google Apps management, and coordinating inventory. Onsite shifts may include evenings/weekends.