Patient Services Specialist — Fertility Clinic

Shady Grove Fertility; Tampa (FL); Sur place; USD 23 000 - 30 000; Plein temps

Avantages offerts par ce poste

Medical, dental, and vision insurance

401(k) with company match

Tuition assistance and professional.de

Résumé du poste

US Fertility is seeking a Patient Services Representative to join our Westshore, Florida team. This full-time role supports patient accounts, insurance coordination, and front-desk interactions, delivering compassionate service in a fast-paced environment.

The position offers growth within a nationally respected network, competitive benefits, and weekends/holidays as required. If you thrive on helping patients navigate coverage and care, join us.

Qualifications

• Minimum 2 years of applicable work experience.
• Extensive knowledge of insurance/benefits, medical terminology and medical billing.
• Experience working in an OB/GYN office is a plus.
• Strong communication skills, independent worker, detailed-oriented, computer savvy.
• High level of customer service essential.

Responsabilités

• Maintain patient accounts by obtaining, recording, and updating personal financial and insurance information.
• Optimize patients' satisfaction, provider time, and treatment room utilization by assessing minimum patient needs and scheduling accordingly.
• Schedule appointments.
• Address customer/patient issues and ensure effective short-term and long-term resolution.
• Provide timely feedback to the practice regarding service failures or patient concerns.
• Consult with patients regarding their benefits, coverage and financial options.
• Greet patients and visitors to the office and provide a high level of customer service.

Connaissances

Strong communication skills

Independent worker

Detailed-oriented

Computer savvy

Customer service excellence

Description du poste

US Fertility is seeking a Patient Services Representative to join our Westshore, Florida team. This full-time role supports patient accounts, insurance coordination, and front-desk interactions, delivering compassionate service in a fast-paced environment.

The position offers growth within a nationally respected network, competitive benefits, and weekends/holidays as required. If you thrive on helping patients navigate coverage and care, join us.