Fertility Patient Navigator: Compassionate Care Coordinator

Pinnacle Fertility; Chandler (AZ); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

PTO

Paid holidays

Retirement savings plan

Job summary

Pinnacle Fertility is seeking a Patient Navigator in Chandler, AZ, or Glendale, AZ. This full-time role runs Monday–Friday with 12 weeks of training in Scottsdale.

You will guide patients through fertility journeys, coordinate visits, and collaborate with a multidisciplinary team to ensure exceptional care and support. Responsibilities include educating patients, maintaining EMR documentation, and providing emotional support while coordinating with finance, embryology, and genetics teams.

Qualifications

• Minimum of 2 years in customer service, patient navigation, case management, or related healthcare role.
• Strong knowledge of healthcare systems, insurance processes, and patient advocacy.
• Excellent communication, organizational, and problem-solving skills.
• Experience with EMR and healthcare software.

Responsibilities

• Serve as the primary point of contact for patients and guide them through their treatment plan.
• Coordinate and schedule patient appointments, tests, and referrals.
• Communicate with healthcare providers and staff to ensure seamless care.
• Oversee treatment coordination between departments with finance, embryology, and genetics.
• Maintain accurate EMR documentation and care plans.
• Provide emotional support and resources to patients and families.
• Participate in team meetings and quality improvement initiatives.
• Educate patients on treatment protocols and medications.
• Track progress and follow up on missed appointments.
• Assist with after-hours call coverage on a rotating schedule.

Skills

Customer service

EMR proficiency

Communication skills

Problem-solving

Team collaboration

Bilingual

Education

High school diploma

Bachelor’s degree in healthcare or related field

CMA certification preferred

Tools

EMR software

Job description

Pinnacle Fertility is seeking a Patient Navigator in Chandler, AZ, or Glendale, AZ. This full-time role runs Monday–Friday with 12 weeks of training in Scottsdale.

You will guide patients through fertility journeys, coordinate visits, and collaborate with a multidisciplinary team to ensure exceptional care and support. Responsibilities include educating patients, maintaining EMR documentation, and providing emotional support while coordinating with finance, embryology, and genetics teams.