Patient Navigator

Pinnacle Fertility; Chandler (AZ); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

PTO

Paid holidays

Retirement savings plan

Job summary

Pinnacle Fertility is seeking a Patient Navigator in Chandler, AZ, or Glendale, AZ. This full-time role runs Monday–Friday with 12 weeks of training in Scottsdale.

You will guide patients through fertility journeys, coordinate visits, and collaborate with a multidisciplinary team to ensure exceptional care and support. Responsibilities include educating patients, maintaining EMR documentation, and providing emotional support while coordinating with finance, embryology, and genetics teams.

Qualifications

• Minimum of 2 years in customer service, patient navigation, case management, or related healthcare role.
• Strong knowledge of healthcare systems, insurance processes, and patient advocacy.
• Excellent communication, organizational, and problem-solving skills.
• Experience with EMR and healthcare software.

Responsibilities

• Serve as the primary point of contact for patients and guide them through their treatment plan.
• Coordinate and schedule patient appointments, tests, and referrals.
• Communicate with healthcare providers and staff to ensure seamless care.
• Oversee treatment coordination between departments with finance, embryology, and genetics.
• Maintain accurate EMR documentation and care plans.
• Provide emotional support and resources to patients and families.
• Participate in team meetings and quality improvement initiatives.
• Educate patients on treatment protocols and medications.
• Track progress and follow up on missed appointments.
• Assist with after-hours call coverage on a rotating schedule.

Skills

Customer service

EMR proficiency

Communication skills

Problem-solving

Team collaboration

Bilingual

Education

High school diploma

Bachelor’s degree in healthcare or related field

CMA certification preferred

Tools

EMR software

Job description

Pinnacle Fertility is a leader in physician-centric fertility care, supporting high-performing fertility clinics and comprehensive service providers nationwide. Guided by our mission of fulfilling dreams by building families, Pinnacle offers compassionate care, innovative technology, and comprehensive fertility treatment services to provide patients with a seamless and personalized journey to parenthood. Learn more at www.pinnaclefertility.com.

About the Role

The Patient Navigator position is an exciting opportunity for compassionate, service-minded individuals who want to make a meaningful impact on patients' lives. In this role, you’ll serve as the primary point of contact for patients, guiding them through their fertility journey and working closely with a multidisciplinary team to ensure exceptional care and support.

We are seeking a Patient Navigator to join our dedicated team in Pinnacle Fertility - Arizona in Chandler, or Glendale, AZ. This is a full-time position, working Monday - Friday. Training and travel will be required in Scottsdale, AZ for the first 12 weeks.

Responsibilities

• Serve as the primary point of contact for patients, guiding them through their treatment plan and providing education on procedures, testing, and follow-up care.
• Coordinate and schedule patient appointments, tests, and referrals to ensure a smooth continuum of care.
• Communicate with healthcare providers, clinical staff, and administrative teams to ensure seamless patient care coordination.
• Oversees the treatment coordination between departments for individual patient care plans working closely with financial, embryology, and genetics.
• Maintain accurate and up-to-date patient records, including documentation of interactions and care plans in the electronic medical record (EMR) system.
• Provide emotional support and resources to patients and their families, addressing any concerns or barriers to care.
• Participate in team meetings, case conferences, and quality improvement initiatives to enhance patient care delivery.
• Educate patients on treatment protocols, self-care strategies, and medication usage.
• Track patient progress, follow up on missed appointments, and ensure compliance with treatment plans.
• Advocate for patients’ needs and help resolve any issues or barriers to care
• Assist with after-hours call coverage on a rotating schedule, ensuring patient needs are addressed appropriately.
• Other duties and project as assigned

Position Requirements

• Education:High school diploma required. Bachelor’s degree in healthcare, social work, or a related field preferred; Certified Medical Assistant Certification (CMA) preferred.
• Experience:Minimum of 2 years in customer service, patient navigation, case management, or a related healthcare role.
• Skills:
• Strong knowledge of healthcare systems, insurance processes, and patient advocacy.
• Excellent communication, organizational, and problem-solving skills.
• Proficiency in using electronic medical records (EMR) and healthcare software.
• Empathy and a patient-focused approach, with the ability to work collaboratively in a multidisciplinary team.
• Third-Party Reproduction experience highly preferred; FDA tissue regulations (21 CFR Part 1271) experience preferred.
• Bilingual skills are a plus.
• Hourly Rate: $22.00 - $26.00 per hour (Final offers based on experience, skills, and qualifications).
• Benefits:Comprehensive healthcare, dental, life, and vision insurance. Additional benefits include generous paid time off (PTO), paid holidays, and a retirement savings program. Further details will be provided during the interview process.

Diversity & Inclusivity at Pinnacle Fertility

At Pinnacle Fertility, we are committed to fostering a diverse, inclusive, and welcoming workplace. We are proud to be an equal opportunity employer and encourage applicants of all backgrounds, abilities, and life experiences to apply.

Equal Opportunity Employer

About Us

Pinnacle Fertility is a leader in physician-centric fertility care, supporting high-performing fertility clinics and comprehensive service providers nationwide. Guided by our mission of fulfilling dreams by building families, Pinnacle offers compassionate care, innovative technology, and comprehensive fertility treatment services to provide patients with a seamless and personalized journey to parenthood. Learn more at www.pinnaclefertility.com.

This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.