Fertility Patient Navigator (CMA) — Care Coordinator

Everleap Fertility; Portland (ME); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Benefits package

Job summary

Everleap Fertility in Portland, ME seeks a Patient Navigator (Certified Medical Assistant) to provide administrative support to patients undergoing fertility treatment and coordinate appointments in collaboration with the medical team.

Responsibilities include welcoming patients, portal enrollment, scheduling, obtaining records, and ensuring HIPAA-compliant, empathetic care within a full-time Monday–Friday schedule.

Qualifications

• Assists patients with enrollment, intake, and paperwork.
• Excellent communication and customer service skills.
• Ability to work autonomously and with a care team.

Responsibilities

• Serve as patient’s initial point of contact after new patient visit is scheduled.
• Welcome patients and assist with portal enrollment, intake completion, and new patient paperwork prior to first visit.
• Identify patient communication preferences and learning styles; document insights for personalized care.
• Assist with obtaining prior medical records and prepare charts for consults and follow-ups.
• Schedule diagnostic testing and procedures.
• Educate patients about testing processes and timelines; send educational materials.
• Coordinate with care team to communicate results and next steps.
• Provide emotional support and connect patients with resources.

Skills

Patient communication

Empathy

Team collaboration

HIPAA knowledge

Education

Associate’s degree or CMA certification

Tools

EMR experience

Microsoft Office

Job description

Everleap Fertility in Portland, ME seeks a Patient Navigator (Certified Medical Assistant) to provide administrative support to patients undergoing fertility treatment and coordinate appointments in collaboration with the medical team.

Responsibilities include welcoming patients, portal enrollment, scheduling, obtaining records, and ensuring HIPAA-compliant, empathetic care within a full-time Monday–Friday schedule.