Patient Navigator

Pinnacle Fertility; Grand Rapids (MI); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Healthcare insurance

Dental insurance

Vision insurance

Paid time off

Holiday pay

Retirement savings plan

Job summary

Pinnacle Fertility, a leader in fertility care, seeks a Patient Navigator to guide patients through their journey and coordinate with a multidisciplinary team. This on-site, full-time role in Grand Rapids, MI centers on compassionate patient support and education.

Ideal candidates have 2+ years in healthcare-related customer service or navigation, strong communication, and comfort with EMR systems. On-site responsibilities include after-hours call coverage and collaboration with clinical staff.

Qualifications

• High school diploma required; Bachelor's degree preferred.
• Minimum of 2 years in customer service, patient navigation, case management, or related healthcare role.
• Strong knowledge of healthcare systems, insurance processes, and patient advocacy.
• Excellent communication, organizational, and problem-solving skills.
• Proficiency in using EMR and other healthcare software.
• Bilingual skills are a plus.

Responsibilities

• Guide patients through treatment plans and explain procedures, tests, and follow-up care.
• Schedule patient appointments, tests, and referrals to ensure continuity of care.
• Assist patients with understanding medical care, insurance coverage, and available financial resources.
• Coordinate with healthcare providers, clinical staff, and admin teams to ensure seamless care.
• Maintain accurate EMR documentation and track patient progress.

Skills

Healthcare knowledge

Patient advocacy

Communication skills

Organizational skills

Problem-solving

Bilingual skills (EN/ES)

Education

Highschool Diploma

Bachelor's degree

Tools

EMR systems

Job description

Pinnacle Fertility is a leader in physician-centric fertility care, supporting high-performing fertility clinics and comprehensive service providers nationwide. Guided by our mission of fulfilling dreams by building families, Pinnacle offers compassionate care, innovative technology, and comprehensive fertility treatment services to provide patients with a seamless and personalized journey to parenthood. Learn more at www.pinnaclefertility.com.

About the Role

The Patient Navigator is an ideal opportunity for those seeking to be an integral part of a fertility patient’s journey toward becoming a parent. If you are customer service-minded, compassionate, and enjoy a fast-paced environment with a variety of duties, then this is the role for you. The Patient Navigator position at Pinnacle will allow you to engage with the patient throughout their journey while working closely with a multidisciplinary team to provide excellent patient care.

We are seeking a Patient Navigator to join our dedicated team at Pinnacle Fertility - Michigan in Grand Rapids, MI. This is a full-time, on-site position working from Monday - Friday with some holidays required.

Key Responsibilities

• Serve as the primary point of contact for patients, guiding them through their treatment plan and providing education on procedures, testing, and follow-up care.
• Coordinate and schedule patient appointments, tests, and referrals to ensure a smooth continuum of care.
• Assist patients with understanding their medical care, insurance coverage, and available financial resources.
• Communicate with healthcare providers, clinical staff, and administrative teams to ensure seamless patient care coordination.
• Maintain accurate and up-to-date patient records, including documentation of interactions and care plans in the electronic medical record (EMR) system.
• Provide emotional support and resources to patients and their families, addressing any concerns or barriers to care.
• Participate in team meetings, case conferences, and quality improvement initiatives to enhance patient care delivery.
• Educate patients on treatment protocols, self-care strategies, and medication usage.
• Track patient progress, follow up on missed appointments, and ensure compliance with treatment plans.
• Advocate for patients’ needs and help resolve any issues or barriers to care.
• Assist with after-hours call coverage on a rotating schedule, ensuring patient needs are addressed appropriately.
• Other duties and project as assigned.

Position Requirements

• Education: Highschool Diploma required. Bachelor’s degree (preferred)
• Experience: Minimum of 2 years of experience in customer service, patient navigation, case management, or a related healthcare role.
• Skills:
  • Strong knowledge of healthcare systems, insurance processes, and patient advocacy.
  • Excellent communication, organizational, and problem-solving skills.
  • Proficiency in using electronic medical records (EMR) and other healthcare software.
  • Bilingual skills are a plus.
• Hourly Rate: $22.00 - $26.00 per hour (final offers based on experience, skills, and qualifications).
• Benefits: Comprehensive healthcare, dental, life, and vision insurance. Additional benefits include generous paid time off (PTO), paid holidays, and a retirement savings program. Further details will be provided during the interview process.

Diversity & Inclusivity at Pinnacle Fertility

At Pinnacle Fertility, we are committed to fostering a diverse, inclusive, and welcoming workplace. We are proud to be an equal opportunity employer and encourage applicants of all backgrounds, abilities, and life experiences to apply.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.