Fertility Patient Care Navigator

Pinnacle Fertility, Inc.; Portland (OR); On-site; USD 36,000 - 41,000; Full time

Benefits offered by this job

Comprehensive healthcare

Paid time off

Paid holidays

Retirement savings program

Job summary

Pinnacle Fertility is seeking a Patient Navigator to join our team in Downtown Portland, Oregon. This full-time, on-site position offers a Monday–Friday 8:00 AM–4:30 PM schedule and opportunities to engage with patients throughout their fertility journey alongside a multidisciplinary team.

The role emphasizes education, care coordination, and compassionate support, with a focus on navigating insurance, financial resources, and treatment plans while using our EMR system.

Qualifications

• Minimum 2 years of experience in a clinical healthcare setting.
• Experience in patient care coordination, navigation or case management.
• Proficiency with EMR and healthcare software; bilingual a plus.

Responsibilities

• Serve as primary contact for patients, guiding treatment plans and education.
• Coordinate appointments, tests, and referrals for seamless care.
• Assist patients with medical care, insurance, and financial resources.
• Communicate with providers and teams to ensure coordinated care.
• Maintain accurate EMR records and care plans.
• Provide emotional support to patients and families.
• Participate in team meetings and quality improvement initiatives.
• Educate patients on treatment protocols and medication usage.
• Track progress and follow up on missed appointments.
• Assist with after-hours call coverage on a rotating schedule.

Skills

Healthcare systems knowledge

Insurance processes

Patient advocacy

Communication skills

EMR proficiency

Bilingual preferred

Job description

Pinnacle Fertility is seeking a Patient Navigator to join our team in Downtown Portland, Oregon. This full-time, on-site position offers a Monday–Friday 8:00 AM–4:30 PM schedule and opportunities to engage with patients throughout their fertility journey alongside a multidisciplinary team.

The role emphasizes education, care coordination, and compassionate support, with a focus on navigating insurance, financial resources, and treatment plans while using our EMR system.