Fertility Patient Navigator - Care & Coordination

Pinnacle Fertility; Arlington (VA); On-site; USD 32,000 - 36,000; Full time

Benefits offered by this job

Hourly Rate

Benefits

Job summary

Pinnacle Fertility in Arlington, VA seeks a Patient Navigator to guide fertility patients through their treatment journey, coordinating care and educating patients while working with a multidisciplinary team to ensure excellent patient care.

The role is full-time and on-site, requiring a minimum of 2 years in a clinical healthcare setting, strong EMR and insurance knowledge, and exemplary communication. Bilingual skills are a plus. After-hours coverage may be required.

Qualifications

• Minimum 2 years of experience in a clinical healthcare setting, including patient care coordination, patient navigation, or case management.
• Strong knowledge of healthcare systems, insurance processes, and patient advocacy.
• Excellent communication, organizational, and problem-solving skills.

Responsibilities

• Serve as primary point of contact for patients and educate on procedures.
• Coordinate and schedule patient appointments, tests, and referrals.
• Assist patients with understanding their medical care, insurance coverage, and available financial resources.
• Communicate with healthcare providers, clinical staff, and administrative teams to ensure seamless patient care coordination.
• Maintain accurate and up-to-date patient records in the EMR system.
• Provide emotional support and resources to patients and families.
• Participate in team meetings, case conferences, and quality improvement initiatives.
• Educate patients on treatment protocols, self-care strategies, and medication usage.
• Track patient progress, follow up on missed appointments, and ensure compliance with treatment plans.
• Advocate for patients’ needs and help resolve barriers to care.
• Assist with after-hours call coverage on a rotating schedule.
• Other duties and projects as assigned

Skills

Patient navigation

EMR systems

Insurance knowledge

Communication skills

Bilingual

Education

Highschool Diploma

Bachelor’s degree

Tools

EMR software

Job description

Pinnacle Fertility in Arlington, VA seeks a Patient Navigator to guide fertility patients through their treatment journey, coordinating care and educating patients while working with a multidisciplinary team to ensure excellent patient care.

The role is full-time and on-site, requiring a minimum of 2 years in a clinical healthcare setting, strong EMR and insurance knowledge, and exemplary communication. Bilingual skills are a plus. After-hours coverage may be required.