Fertility Patient Billing & Insurance Coordinator

Everleap Fertility; Brookline (MA); On-site; USD 34,000 - 37,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Retirement 401K Plan

Paid Time Off & Paid Holidays

Life Insurance & Long-Term Disability

AD&D

Flexible Spending Accounts

Employee Assistance Program

Tuition Reimbursement

Job summary

Everleap Fertility in Brookline, MA is hiring a full-time Patient Financial Coordinator to manage patient financial accounts in the Revenue Cycle department. You will explain financial information, determine insurance coverage, educate patients on options, and follow up to ensure accuracy and completeness of information.

The role requires Microsoft Office skills and EMR familiarity, with a focus on accuracy, urgency, and excellent interpersonal communication.

Qualifications

• Associates degree or higher preferred.
• Microsoft Office: Word, Excel and Outlook - required.
• Electronic Healthcare Records (EMR) experience – preferred.
• Excellent interpersonal, listening and communications skills, including ability to communicate accurately and concisely with a sense of urgency.
• Ability to multitask.
• Aptitude to work independently and demonstrate good judgment.
• Ability to work in a stressful environment while remaining persistent in overcoming obstacles.

Responsibilities

• Conduct patient consultations to review patient obligations, answer questions related to financial policies and requirements while setting clear expectations of payment protocol.
• Document patient insurance benefits and update documentation in patient progress notes using Intergy and Artemis.
• Furnishing patients with estimates related to upcoming treatment.
• Collecting estimated liabilities from patients and applying payments to patient accounts.
• Post payments, run and compile weekly reconciliation reports to ensure all aspects of patient’s financial obligations are met.
• Demonstrate the ability to make logical and reasonable decisions regarding patient accounts to ensure quality performance and efficiency.
• Ability to work and review patient accounts quickly regarding outstanding patient balances including following up with other finance teams on outstanding claims, patient insurance, patient correspondence and all other activities that lead to the success of clearing patient balances.
• Respond to patient calls/correspondence regarding billing questions, financial policies, claims submission, etc.
• Other duties as assigned

Skills

Interpersonal skills

Communication

Multitasking

Attention to detail

Ability to work independently

Education

Associates degree or higher - preferred

Tools

EMR software

Job description

Everleap Fertility in Brookline, MA is hiring a full-time Patient Financial Coordinator to manage patient financial accounts in the Revenue Cycle department. You will explain financial information, determine insurance coverage, educate patients on options, and follow up to ensure accuracy and completeness of information.

The role requires Microsoft Office skills and EMR familiarity, with a focus on accuracy, urgency, and excellent interpersonal communication.