Fertility Patient Financial Navigator

Ivy Fertility-Pacific Northwest Fertility; Seattle (WA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Employee assistance program

Flexible spending account

Health insurance

Health savings account

Life insurance

Paid time off

Parental leave

Retirement plan

Tuition reimbursement

Vision insurance

Job summary

Pacific Northwest Fertility & IVF Specialists in Seattle is seeking a full-time Financial Coordinator to support patients through the financial clearance process, provide cost estimates, explain insurance benefits, and coordinate payment plans.

You will work with a multidisciplinary team to manage cycle status, reminders, and billing across EMR & Practice Management systems with compassionate customer service.

Qualifications

• Minimum 2 years of experience in a medical office preferred.
• Basic knowledge of insurance and medical billing including co-pays, coinsurance and deductibles.
• Strong technical aptitude to operate standard office equipment and software (MS Word, Excel, Outlook) and EMR/Practice Management systems.
• Strong communication, organizational and multitasking skills.
• Proven ability to problem-solve and perform critical thinking.

Responsibilities

• Manage cycle status for assigned patients and financially clear patients for treatment.
• Send payment reminders to patients.
• Provide costs for services and programs to patients.
• Calculate out-of-pocket estimates for insured patients.
• Educate patients about insurance coverage, deductibles, copays, coinsurance, and claims processing/denial questions.
• Ensure signed self-pay documentation for patients without benefits.
• Maintain patient accounts with updated alerts and billing notes.
• Collect and post patient payments and apply credits.
• Submit referrals, authorizations and predeterminations and confirm authorization before cycle start.
• Review future schedules to ensure pre-authorization and pre-payments are collected.

Skills

Communication

Organization

Multitasking

Problem solving

Empathy

Telephone etiquette

Attention to detail

Tools

MS Word

Excel

Outlook

EMR & Practice Management Systems

Job description

Pacific Northwest Fertility & IVF Specialists in Seattle is seeking a full-time Financial Coordinator to support patients through the financial clearance process, provide cost estimates, explain insurance benefits, and coordinate payment plans.

You will work with a multidisciplinary team to manage cycle status, reminders, and billing across EMR & Practice Management systems with compassionate customer service.