Patient Experience Concierge - Fertility Care & Billing

Pinnacle Fertility, Inc.; Everett (WA); On-site; USD 29,000 - 44,000; Full time

Benefits offered by this job

Comprehensive healthcare

Dental insurance

Vision insurance

Life insurance

Paid time off (PTO)

Paid holidays

Retirement savings program

Job summary

Pinnacle Fertility, Inc. is seeking a Patient Experience Coordinator for our Everett, WA location. The role focuses on guiding patients through financial processes and understanding financial obligations in a fast-paced, patient-centered setting.

Ideal candidates have strong customer service experience, are eager to learn about fertility, and can collaborate with a multidisciplinary team to deliver compassionate care and a seamless financial journey.

Qualifications

• High school diploma or equivalent required.
• 1-2 years in customer service, hospitality, healthcare, or patient-facing environment preferred.
• Strong communication, organization, and problem-solving skills.
• Compassionate, patient-focused approach.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong attention to detail and collaboration across teams.
• Professionalism and empathy when supporting patients through sensitive situations.
• Experience with EMR/scheduling systems is a plus.

Responsibilities

• Welcome and check in patients while creating a professional, compassionate experience.
• Verify demographic, insurance, and appointment information.
• Manage incoming calls, patient questions, and appointment scheduling.
• Maintain accurate and confidential patient records within the electronic medical record.
• Process billing information, copays, and patient payments.
• Partner with clinical and administrative teams to support efficient clinic operations.
• Help resolve patient concerns and connect patients with the appropriate team member.
• Maintain an organized and welcoming reception environment.
• Float between Washington clinic locations based on staffing and operational needs.
• Support additional projects and administrative responsibilities as assigned.

Skills

Customer service

Communication

Organization

Problem-solving

Empathy

Teamwork

Multitasking

Attention to detail

Education

High school diploma or equivalent

Tools

EMR systems

Scheduling systems

Basic computer applications

Job description

Pinnacle Fertility, Inc. is seeking a Patient Experience Coordinator for our Everett, WA location. The role focuses on guiding patients through financial processes and understanding financial obligations in a fast-paced, patient-centered setting.

Ideal candidates have strong customer service experience, are eager to learn about fertility, and can collaborate with a multidisciplinary team to deliver compassionate care and a seamless financial journey.