Fertility Lab Equipment Field Service Engineer

Vitrolife Group; Philadelphia (Philadelphia County); Sur place; USD 65 000 - 95 000; Plein temps

Avantages offerts par ce poste

401(k) with Employer Match

Medical, Dental, Vision

Paid Time Off

IVF Coverage

Life and AD&D

EAP

Résumé du poste

Vitrolife Group is seeking an experienced Technical Service Engineer based in the Northeastern United States, preferably Pennsylvania, to join our team. You will install, maintain, troubleshoot, and repair advanced fertility laboratory equipment while delivering exceptional technical support across North America.

This full-time role requires on-call nights and weekends with a high travel demand (80%+). You will collaborate with cross-functional teams and ensure equipment performance and customer

Qualifications

• Associate degree in a technical or engineering program is required.
• Bachelor’s degree in engineering or related field preferred.
• 1–2 years in a technical or engineering role required; 4–8 years preferred.

Responsabilités

• Install and maintain EmbryoScope TimeLapse and Culture Systems.
• Install capital equipment at customer sites per specifications.
• Troubleshoot and repair capital equipment remotely and onsite.
• Provide timely technical support to customers and internal teams.
• Document service activities and maintain accurate records.
• Travel extensively (minimum 80%) to support installations, service calls, and training.

Connaissances

Electromechanical systems

PC knowledge

Diagnostics & troubleshooting

Customer-facing communication

Independent travel planning

Problem solving

Formation

Associate degree in technical/engineering

Bachelor’s degree in engineering or related field

Outils

Hardware assembly

Software configuration

IT troubleshooting

Networking

System integration

Description du poste

Vitrolife Group is seeking an experienced Technical Service Engineer based in the Northeastern United States, preferably Pennsylvania, to join our team. You will install, maintain, troubleshoot, and repair advanced fertility laboratory equipment while delivering exceptional technical support across North America.

This full-time role requires on-call nights and weekends with a high travel demand (80%+). You will collaborate with cross-functional teams and ensure equipment performance and customer