Senior Technical Field Engineer — Fertility Lab Equipment

Openkrill; United States; Remote; USD 75,000 - 110,000; Full time

Benefits offered by this job

Paid Time Off

10 Flexible Holidays

401(k) with Employer Match

Medical, Dental, Vision

IVF Coverage

GAP Insurance

Life and AD&D

Disability (short/long term)

AFLAC Supplemental Policies

EAP

FSA/HSA

Job summary

Vitrolife Group, a global medical devices company, is seeking an experienced Technical Service Engineer to support the Northeastern United States. You will install, maintain, troubleshoot, and repair advanced fertility laboratory equipment while delivering exceptional technical support across North America.

The role requires 1–2 years of tech experience, an associate degree (bachelor's preferred), and willingness to travel up to 80%.

Qualifications

• Minimum: Associate degree in a technical or engineering program.
• Preferred: Bachelor’s degree in engineering or related field.
• 1–2 years in a technical or engineering role; 4–8 years in technical service, engineering, or equipment repair.

Responsibilities

• Perform routine maintenance on EmbryoScope TimeLapse and Culture Systems.
• Install capital equipment at customer sites according to specifications.
• Troubleshoot and repair Vitrolife Group capital equipment, both remotely and onsite.
• Provide timely and professional technical support to customers and internal teams.
• Document service activities and maintain accurate records.
• Collaborate with cross-functional teams to resolve complex technical issues.
• Maintain a high level of customer satisfaction through proactive communication.
• Travel extensively (minimum 80%) to support installations, service calls, and training.

Skills

Electromechanical systems

Travel readiness

Customer communication

Problem solving

Independent work

Education

Associate degree in technical/engineering

Bachelor’s degree in engineering/related field

Tools

Networking

System integration

Hardware assembly

PC setup

Job description

Vitrolife Group, a global medical devices company, is seeking an experienced Technical Service Engineer to support the Northeastern United States. You will install, maintain, troubleshoot, and repair advanced fertility laboratory equipment while delivering exceptional technical support across North America.

The role requires 1–2 years of tech experience, an associate degree (bachelor's preferred), and willingness to travel up to 80%.